Service Advisor

Lexus of Gwinnett; Duluth (GA); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Top-notch facilities

Paid training and certifications

Unlimited career growth opportunities

Full range benefits

401(k) with matching contributions

Job summary

Hennessy Lexus of Gwinnett in Duluth, GA is seeking a service advisor who will be the face of the service department, bridging customers and technicians to ensure an exceptional experience.

You will greet customers, assess repair needs, prepare and explain estimates, verify coverage, and coordinate with technicians to keep customers informed. A strong focus on communication, teamwork, and attention to detail is essential, with background checks and a valid GA license required.

Qualifications

• Must submit to a background and drug screen.
• Georgia driver's license with a clean driving record.
• Excellent oral and written communication skills.
• Prior experience in the automotive industry preferred.
• Exceptional customer service.
• High level of detail orientation and accuracy.
• Proven ability to work well in a team.

Responsibilities

• Greet customers and perform a walk-around of arriving vehicles.
• Identify problems based on customer description and inspect vehicles with the customer.
• Prepare repair orders with symptoms, required services, and approvals; enter into Reynolds & Reynolds.
• Explain estimates, obtain approvals, and maintain customer communications.
• Verify warranty coverage and explain provisions.
• Develop estimates by costing parts, labor, and materials; process payments including deductibles.
• Maintain vehicle records and update knowledge of products and services.
• Coordinate with technicians and parts to provide timely updates.

Skills

Customer service

Communication

Attention to detail

Teamwork

Problem solving

Vehicle knowledge

Organizational skills

Reynolds & Reynolds system

Tools

Reynolds & Reynolds system

Job description

Description

At Hennessy Lexus of Gwinnett, service advisors are the face of the service department and play a crucial role in building trust and gaining repeat business with our service customers. As a service advisor, you are the liaison between the customer and technician and are responsible for ensuring an excellent experience.

What we offer:

• Top-notch facilities
• Paid training and certifications
• Unlimited career growth opportunities
• Full range benefits
• 401(k) with matching contributions

What you'll do:

• Greet customers on the lane and perform a walk-around of the vehicle upon arrival.
• Acknowledge automotive problems and services needed by listening to the customer's description of symptoms; clarify description of problems; conduct vehicle inspection with the customer; take test drives when needed; check vehicle maintenance records; answer service calls and schedule appointments when needed
• Prepare repair orders by describing symptoms, problems, and causes discovered as well as repairs and services required; obtain approval signatures and enter repair orders into the Reynolds & Reynolds system correctly and promptly..
• Establish and maintain customer relations by explaining estimates and expected completion time; obtain customer's approval of estimates and repairs; record contact information; answer questions and concerns that arise; arrange towing and temporary transportation as needed.
• Verify warranty and service contract coverage; explain provisions and exclusions in detail to customers.
• Develop estimates by costing materials, supplies and labor; calculate customer's payment, including deductibles.
• Maintain vehicle records by recording service and repairs.
• Update job and product knowledge as required by Hennessy or the manufacturer.
• Communicate professionally and provide updates on customer repairs as needed to technicians and the parts department.

Hennessy is proud to serve our community with a set of core values which guide our daily decisions and actions. They are:

• Accountability - We take ownership of our words, actions, results, and commitments.
• Teamwork - We are better when we work together.
• Kindness - We show compassion and care for others.
• Grit - We have the heart and determination to see it through.
• Integrity - We are trustworthy, honest, and do what's right.
• Curiosity - We ask questions to seek understanding.

Requirements

What we expect:

• Must submit to a background and drug screen
• Maintain a valid Georgia driver's license with an acceptable driving record
• Excellent oral and written communication skills
• Prior experience in the automotive industry is strongly preferred
• Exceptional customer service
• High level of detail orientation and accuracy
• Proven experience working within a team environment

Working Environment & Physical Demands

Must be able to perform physical activities such as, but not limited to, lifting equipment (up to 25 lbs. unassisted), bending, standing, walking and driving vehicles. Must be able to handle working long hours and weekends.

We are an equal opportunity employer & drug-free workplace. Offers of employment are contingent upon successfully passing background screening (incl. criminal background check, review of consumer & motor vehicle records, verification of SSN & passing drug test at a certified testing facility). Employment is on an at-will basis & subject to termination if dealership rules & regulations are violated.