Automotive Service Advisor — Growth & Paid Training

Cadillac; Duluth (MN); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Top-notch facilities

Paid training and certifications

Unlimited career growth opportunities

Full range benefits

401(k) with matching contributions

Job summary

Hennessy Cadillac in Duluth, MN, seeks a Service Advisor who serves as the liaison between customers and technicians, ensuring an exceptional service experience. You will greet customers, document symptoms, and coordinate repairs while explaining estimates and timelines to build trust and repeat business.

The role emphasizes communication, accuracy, and teamwork within a full-service dealership environment, including handling warranties and maintaining thorough service records.

Qualifications

• Excellent oral and written communication skills.
• Prior experience in the automotive industry is strongly preferred.
• Exceptional customer service abilities.
• High level of detail orientation and accuracy.
• Proven experience working within a team environment.

Responsibilities

• Greet customers on arrival and perform a vehicle walk-around.
• Listen to customer symptoms, clarify problems, and inspect the vehicle with the customer.
• Prepare repair orders describing symptoms, problems, and required repairs.
• Explain estimates, obtain approvals, and maintain customer relations.
• Verify warranty coverage and explain provisions to customers.
• Develop estimates for materials, supplies, and labor.
• Maintain vehicle records of service and repairs.
• Update knowledge of products and services as required.
• Provide professional updates to technicians and parts department.

Skills

Communication skills

Automotive industry experience

Customer service

Detail orientation

Team collaboration

Job description

Hennessy Cadillac in Duluth, MN, seeks a Service Advisor who serves as the liaison between customers and technicians, ensuring an exceptional service experience. You will greet customers, document symptoms, and coordinate repairs while explaining estimates and timelines to build trust and repeat business.

The role emphasizes communication, accuracy, and teamwork within a full-service dealership environment, including handling warranties and maintaining thorough service records.