Auto Service Advisor: Customer-Driven & Growth-Focused

Jim Taylor Chevrolet, L.l.c.; Ruston (LA); Hybrid; USD 36,000 - 52,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Disability & Life Insurance

401(k) Retirement Plan

Paid Vacation and 5 Paid Holidays

Free Medical Clinic Access

Free Mental & Physical Therapy Srvices

Free Access to a Nutritionist

Employee Discount Program

Ongoing Training & Career Development

Employee Referral Bonuses

Fun Employee Appreciation Events

Job summary

Jim Taylor Auto Group in Ruston, LA seeks a full-time Service Advisor to deliver outstanding customer experiences while keeping the service process organized and efficient.

The ideal candidate is people-focused, communicates well, remains calm under pressure, and strives to help customers understand their vehicle needs. Includes performance-based pay with bonus opportunities and a robust benefits package.

Qualifications

• 2+ years of customer service experience.
• High school diploma or equivalent.
• Excellent customer service.
• Basic computer competencies.
• Valid driver’s license and clean driving record.
• Automotive or sales experience preferred.
• Strong communication and relationship-building skills.
• Confidence in presenting recommendations in a professional manner.
• Attention to detail and strong follow-through.
• Team-oriented attitude with a strong work ethic.
• Professionalism, urgency, and a customer-first mindset.

Responsibilities

• Greet customers promptly and professionally
• Listen to customer concerns and help determine service needs
• Prepare and manage repair orders, estimates, and approvals
• Communicate service recommendations, timelines, and updates clearly
• Coordinate with technicians and service team to ensure smooth workflow
• Follow up with customers to ensure satisfaction
• Maintain accurate records and support high customer service standards

Skills

Customer service

Communication

Relationship-building

Attention to detail

Teamwork

Problem solving

Sales aptitude

Professionalism

Education

High school diploma or equivalent

Job description

Jim Taylor Auto Group in Ruston, LA seeks a full-time Service Advisor to deliver outstanding customer experiences while keeping the service process organized and efficient.

The ideal candidate is people-focused, communicates well, remains calm under pressure, and strives to help customers understand their vehicle needs. Includes performance-based pay with bonus opportunities and a robust benefits package.