Service Advisor — Elevate Customer Experience

Jim-Taylor-Ford-Lincoln; Ruston (LA); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Dental & Vision insurance

401(k) retirement plan

Paid vacation and holidays

Free medical clinic access

Mental & physical therapy services

Nutritionist access

Employee discount program

Training & career development

Referral bonuses

Employee appreciation events

Job summary

Jim Taylor Auto Group is seeking a full-time Service Advisor to join our team. The ideal candidate delivers an outstanding customer experience while keeping the service process organized, efficient, and professional.

We value confident communicators who stay calm under pressure, enjoy solving problems, and help customers understand their vehicle needs. Pay is performance-based with bonus opportunities and a comprehensive benefits package for our team.

Qualifications

• 2+ years of customer service experience.
• Excellent customer service skills.
• Strong communication and relationship-building abilities.
• Professionalism, urgency, and a customer-first mindset.

Responsibilities

• Greet customers promptly and professionally.
• Listen to customer concerns and determine service needs.
• Prepare and manage repair orders, estimates, and approvals.
• Communicate service recommendations, timelines, and updates clearly.
• Coordinate with technicians and service team to ensure smooth workflow.
• Follow up with customers to ensure satisfaction.
• Maintain accurate records and support high customer service standards.

Skills

Customer service

Communication

Relationship building

Attention to detail

Team oriented

Professionalism

Education

High school diploma or equivalent

Job description

Jim Taylor Auto Group is seeking a full-time Service Advisor to join our team. The ideal candidate delivers an outstanding customer experience while keeping the service process organized, efficient, and professional.

We value confident communicators who stay calm under pressure, enjoy solving problems, and help customers understand their vehicle needs. Pay is performance-based with bonus opportunities and a comprehensive benefits package for our team.