Auto Service Advisor – Customer-Centric, Bonus Pay & Growth

Jim Taylor Buick GMC; Ruston (LA); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Disability & Life Insurance

401(k) Retirement Plan

Paid Vacation and 5 Paid Holidays

Free Medical Clinic Access

Free Mental & Physical Therapy

Employee Discount Program

Ongoing Training & Career Development

Employee Referral Bonuses

Employee Appreciation Events

Job summary

Jim Taylor Auto Group in Ruston, LA is seeking a full-time Service Advisor to deliver an outstanding customer experience while keeping the service process organized and efficient. You will greet customers, listen to concerns, prepare estimates and repair orders, and communicate recommendations clearly with the service team.

We value strong communication, a customer-first mindset, and the ability to stay calm under pressure.

Qualifications

• 2+ years of customer service experience.
• High school diploma or equivalent.
• Excellent customer service.
• Basic computer competencies.
• Valid driver’s license and clean driving record.
• Automotive or sales experience preferred.
• Strong communication and relationship-building skills.
• Confidence in presenting recommendations in a professional manner.
• Attention to detail and strong follow-through.
• Team-oriented attitude with a strong work ethic.
• Professionalism, urgency, and a customer-first mindset.

Responsibilities

• Greet customers promptly and professionally.
• Listen to customer concerns and help determine service needs.
• Prepare and manage repair orders, estimates, and approvals.
• Communicate service recommendations, timelines, and updates clearly.
• Coordinate with technicians and service team to ensure smooth workflow.
• Follow up with customers to ensure satisfaction.
• Maintain accurate records and support high customer service standards.

Skills

Customer service

Communication

Relationship-building

Attention to detail

Problem solving

Education

High school diploma or equivalent

Tools

Basic computer skills

Job description

Jim Taylor Auto Group in Ruston, LA is seeking a full-time Service Advisor to deliver an outstanding customer experience while keeping the service process organized and efficient. You will greet customers, listen to concerns, prepare estimates and repair orders, and communicate recommendations clearly with the service team.

We value strong communication, a customer-first mindset, and the ability to stay calm under pressure.