Automotive Service Advisor | Customer-Focused & Growth

Young Mazda Riverdale; South Ogden (UT); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

401k Retirement Plan

Health Insurance

Dental Insurance

Life Insurance

Disability Benefits

Paid Time Off (Up to 3 weeks per year)

Job summary

Young Automotive Group in Utah is seeking a skilled Service Advisor/Service Writer to join the team in South Ogden. This role acts as the liaison between customers and service technicians, ensuring clear communication and exceptional service throughout repairs.

The position requires strong interpersonal skills, automotive knowledge, and a commitment to delivering outstanding customer service. We offer a family-owned culture, excellent benefits, and opportunities for career growth within the

Qualifications

• Two years related experience and/or training required.
• History of solid and successful employment with good references.
• Proven track record of providing exceptional customer service.
• Clean driving record and ability to pass background check and drug screen.

Responsibilities

• Schedules service appointments and collects customer and vehicle data.
• Writes up customers' vehicle problems clearly on repair orders.
• Advises customers on care of their cars and manufacturer specifications.
• Provides cost estimates for labor and parts and tracks repair progress.
• Explains work performed and charges to customers; maintains pricing guides.
• Manages inquiries and communicates changes in estimates or timing.
• Supports a quality control process to prevent comebacks.

Skills

Customer service

Interpersonal skills

Automotive knowledge

Communication

Job description

Young Automotive Group in Utah is seeking a skilled Service Advisor/Service Writer to join the team in South Ogden. This role acts as the liaison between customers and service technicians, ensuring clear communication and exceptional service throughout repairs.

The position requires strong interpersonal skills, automotive knowledge, and a commitment to delivering outstanding customer service. We offer a family-owned culture, excellent benefits, and opportunities for career growth within the