Auto Service Advisor - Customer-Centric Repairs

Lithia & Driveway; Austin (TX); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Medical, Dental and Vision Plans

Paid Holidays & PTO

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Job summary

Howdy Honda in Austin, TX is seeking a Service Advisor to initiate automotive services and repairs, developing estimates and repair orders, and maintaining customer records. You will communicate between customers and technicians, ensuring clarity on service needs and warranty coverage.

The role requires a basic mechanical understanding, a valid driver's license, and a customer‑oriented approach. We offer competitive pay and comprehensive benefits, with a focus on customer satisfaction and

Qualifications

• Previous Service Advisor experience preferred.
• Prior experience as automotive technician a plus.
• Team player focused on providing exemplary customer service.
• Basic mechanical understanding of an automobile.
• Acceptable driving record and a valid driver’s license in your state of residence.

Responsibilities

• Serve as the communicator and liaison between the customer and technician; ensuring the customer’s needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.

Skills

Customer service

Team player

Mechanical understanding

Driving license

Education

High School diploma or equivalent

Tools

Service database system

Job description

Howdy Honda in Austin, TX is seeking a Service Advisor to initiate automotive services and repairs, developing estimates and repair orders, and maintaining customer records. You will communicate between customers and technicians, ensuring clarity on service needs and warranty coverage.

The role requires a basic mechanical understanding, a valid driver's license, and a customer‑oriented approach. We offer competitive pay and comprehensive benefits, with a focus on customer satisfaction and