Auto Service Advisor: Superior Customer Experience

JEFF WYLER SPRING GROVE 3 INC; Cincinnati (OH); On-site; USD 42,000 - 56,000; Full time

Job summary

Jeff Wyler Superior Honda is hiring a Service Advisor to greet customers, listen to concerns, and prepare repair orders. The role requires explaining costs, obtaining approvals, and coordinating scheduling and progress with the service team.

The candidate should have exceptional customer service skills, strong communication, and a professional appearance, with integrity and the ability to work with minimal supervision. Equal opportunity employer.

Qualifications

• Proven record of achieving exceptional Customer Satisfaction.
• Organized and friendly personality.
• Exceptional communication skills with your customers.
• Professional personal appearance.
• Team oriented and self-motivated.
• Able to work with little supervision.
• Personal and professional integrity.

Responsibilities

• Greet customers, listen to problems, and prepare repair orders.
• Explain costs and obtain customer approval for repairs.
• Schedule service appointments and track repair progress.
• Assist with service marketing and ensure quality control.
• Maintain professional appearance and clean work area.
• Obtain customer and vehicle data, and test drive when needed.

Skills

Customer service

Communication

Organization

Teamwork

Clean driving record

Job description

Jeff Wyler Superior Honda is hiring a Service Advisor to greet customers, listen to concerns, and prepare repair orders. The role requires explaining costs, obtaining approvals, and coordinating scheduling and progress with the service team.

The candidate should have exceptional customer service skills, strong communication, and a professional appearance, with integrity and the ability to work with minimal supervision. Equal opportunity employer.