High-Earning Auto Service Advisor

First Texas Honda; Austin (TX); On-site; USD 90,000 - 150,000; Full time

Benefits offered by this job

Employer Paid Dental Insurance

Employer Paid Life Insurance

Employer Paid Medical Insurance

Employer Paid Health Savings Account

Employer Paid Wellness Clinic

Employer Paid Flu Vaccinations Every F

Employer Percentage Matching for 401k

Employer Paid Parental Leave

5 Paid Bereavement Leave Days/Year

5 Paid Time Off Vacation Days/Year

14 Paid Time Off Vacation Days/Year

19 Paid Time Off Vacation Days/Year

24 Paid Time Off Vacation Days/Year

Annual Christmas Bonus

Annual Christmas Party

Annual Employee Appreciation Dinner

Employee Vehicle Purchase Program

Employee Discounts on Collision Repair

Bi-Weekly Pay Periods

Holidays: Thanksgiving, Christmas & NY

Lunches

Access to In-House Insurance Agency

Access to In-House Marketing Agency

Voluntary Life and AFLAC coverages

Charity donation program

Job summary

First Texas Honda in Austin, TX is seeking a Service Advisor to act as the primary liaison between the Service Department and customers. You will assist customers with service and maintenance, ensuring continued satisfaction with Honda vehicles and the dealership.

The role emphasizes fast-paced, customer-centric service and strong time management and communication skills. The position includes duties from greeting customers to preparing estimates, reporting repair history, and updating clients

Qualifications

• Minimum 1 year of Main Line Advisor experience
• Professional appearance and demeanor at all times
• Punctuality in reporting to work
• Basic product knowledge
• Comfortable being on your feet all day
• Being comfortable being on your feet all day indoor/outdoor
• Engage with guests in a variety of climates while creating the best experience possible for the guests under all circumstances
• Must be able to work in a team setting
• Display a positive attitude
• Adaptive to change
• Driven in sales AND customer satisfaction
• Communication skills in person, in writing, and over the telephone (ability to assist the customer in expressing all service needs and writing down those needs in a way that is acceptable to the customer and understandable to the Technicians)

Responsibilities

• Greeting customers promptly on the service drive and in the lobby
• Obtaining accurate customer and vehicle information
• Reviewing vehicle repair history
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend needed maintenance
• Prepare a complete and accurate estimate of cost for labor and parts
• Establishing a method of payment
• Explaining all completed work and charges to customers
• Monitoring the progress of each vehicle throughout the day and updating customers regularly
• Answering customer's phone calls, emails with the highest level of response and attention

Skills

Customer service

Communication skills

Teamwork

Sales orientation

Punctuality

Professional appearance

Job description

First Texas Honda in Austin, TX is seeking a Service Advisor to act as the primary liaison between the Service Department and customers. You will assist customers with service and maintenance, ensuring continued satisfaction with Honda vehicles and the dealership.

The role emphasizes fast-paced, customer-centric service and strong time management and communication skills. The position includes duties from greeting customers to preparing estimates, reporting repair history, and updating clients