Auto Service Advisor: Craft Memorable Customer Experiences

Karl Malone Chevrolet; El Dorado (AR); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401K Savings Plan

Paid Vacation

Paid Training Program

Basic Life Insurance

Opportunities for advancement

Job summary

Karl Malone Toyota in El Dorado, AR is seeking a Service Advisor to welcome customers and guide them through the repair or maintenance process with a focus on clear communication and excellent service. You will obtain vehicle information, relay concerns to technicians, provide cost estimates and timelines, and keep customers informed throughout the service experience.

Prior retail or customer service experience is preferred.

Qualifications

• Previous retail sales or customer service experience preferred.
• Outgoing and friendly, especially while handling customer concerns.
• Working knowledge of automotive design and mechanical technology.
• Demonstrate organizational skills with the ability to handle multiple tasks simultaneously.
• Strong customer service skills and sales.
• Strong interpersonal and communication skills both in-person and over the phone.
• Ability to listen and focus on the customer’s needs to enhance dealership and personal sales.
• Willing to submit to a pre-employment background check & drug screen.

Responsibilities

• Greet customers promptly and in a friendly manner.
• Obtain customer and vehicle information.
• Obtain a detailed description of the customer’s concerns/needs. Provide a detailed report for servicing technician(s).
• Update customer on needed repair, cost, and estimated timeline.
• Provide excellent customer service to all customers.
• Complete all tasks assigned in a timely manner and maintain accurate records.
• Monitor the progress of each vehicle throughout the day, and update customers frequently
• Explain all completed work and charges to customers

Skills

Customer service

Sales

Communication

Organization

Tools

CRM software

Job description

Karl Malone Toyota in El Dorado, AR is seeking a Service Advisor to welcome customers and guide them through the repair or maintenance process with a focus on clear communication and excellent service. You will obtain vehicle information, relay concerns to technicians, provide cost estimates and timelines, and keep customers informed throughout the service experience.

Prior retail or customer service experience is preferred.