Service Advisor — Customer Focus & Career Growth

Workstream; Heber (UT); On-site; USD 42,000 - 56,000; Full time

Job summary

Karl Malone Toyota in Heber, UT is seeking a Service Advisor to deliver a distinctive customer experience and guide customers through the repair or maintenance process, from check-in to completion.

You will gather vehicle information, review repair needs with customers, report costs and timelines, and keep customers updated while coordinating with technicians and maintaining records in a fast-paced dealership setting.

Qualifications

• Previous retail sales or customer service experience preferred.
• Outgoing and friendly, especially while handling customer’s concerns.
• Working knowledge of automotive design and mechanical technology.
• Demonstrate organizational skills with the ability to handle multiple tasks simultaneously.
• Strong customer service skills and sales.
• Strong interpersonal and communication skills both in-person and over the phone.
• Ability to listen and focus on the customer’s needs to enhance dealership and personal sales.

Responsibilities

• Greet customers promptly and in a friendly manner.
• Obtain customer and vehicle information.
• Obtain a detailed description of the customer’s concerns/needs. Provide a detailed report for servicing technician(s).
• Update customer on needed repair, cost, and estimated timeline.
• Provide excellent customer service to all customers.
• Complete all tasks assigned in a timely manner and maintain accurate records.
• Monitor the progress of each vehicle throughout the day, and update customers frequently
• Explain all completed work and charges to customers

Skills

Retail sales experience

Customer service

Automotive knowledge

Communication skills

Interpersonal skills

Multitasking

Job description

Karl Malone Toyota in Heber, UT is seeking a Service Advisor to deliver a distinctive customer experience and guide customers through the repair or maintenance process, from check-in to completion.

You will gather vehicle information, review repair needs with customers, report costs and timelines, and keep customers updated while coordinating with technicians and maintaining records in a fast-paced dealership setting.