Customer-First Service Advisor — Auto Care & Growth

Karl Malone ADS; Karl (CO); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Vacation

Paid Training Program

401K Savings Plan

Sundays off

Job summary

Karl Malone ADS Powersports is seeking a Service Advisor to greet customers, collect vehicle information, and communicate repair needs and timelines. You will liaise with technicians and customers to ensure a smooth service experience.

This role emphasizes strong customer service, sales aptitude, and basic automotive knowledge. We offer paid training, benefits, and opportunities for advancement in a family-centered environment.

Qualifications

• Previous retail sales or customer service experience preferred.
• Outgoing and friendly, especially while handling customer concerns.
• Working knowledge of automotive design and mechanical technology.

Responsibilities

• Greet customers promptly and in a friendly manner.
• Obtain customer and vehicle information.
• Obtain a detailed description of the customer’s concerns/needs; provide a report for servicing technician(s).
• Update customer on needed repair, cost, and estimated timeline.
• Provide excellent customer service to all customers.
• Complete all tasks in a timely manner and maintain accurate records.
• Monitor progress of each vehicle and update customers frequently.
• Explain all completed work and charges to customers.

Skills

Customer service

Sales

Interpersonal communication

Organizational skills

Tools

CRM software

Automotive diagnostics

Job description

Karl Malone ADS Powersports is seeking a Service Advisor to greet customers, collect vehicle information, and communicate repair needs and timelines. You will liaise with technicians and customers to ensure a smooth service experience.

This role emphasizes strong customer service, sales aptitude, and basic automotive knowledge. We offer paid training, benefits, and opportunities for advancement in a family-centered environment.