Service Advisor

Karl Malone Chevrolet; El Dorado (AR); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401K Savings Plan

Paid Vacation

Paid Training Program

Basic Life Insurance

Opportunities for advancement

Job summary

Karl Malone Toyota in El Dorado, AR is seeking a Service Advisor to welcome customers and guide them through the repair or maintenance process with a focus on clear communication and excellent service. You will obtain vehicle information, relay concerns to technicians, provide cost estimates and timelines, and keep customers informed throughout the service experience.

Prior retail or customer service experience is preferred.

Qualifications

• Previous retail sales or customer service experience preferred.
• Outgoing and friendly, especially while handling customer concerns.
• Working knowledge of automotive design and mechanical technology.
• Demonstrate organizational skills with the ability to handle multiple tasks simultaneously.
• Strong customer service skills and sales.
• Strong interpersonal and communication skills both in-person and over the phone.
• Ability to listen and focus on the customer’s needs to enhance dealership and personal sales.
• Willing to submit to a pre-employment background check & drug screen.

Responsibilities

• Greet customers promptly and in a friendly manner.
• Obtain customer and vehicle information.
• Obtain a detailed description of the customer’s concerns/needs. Provide a detailed report for servicing technician(s).
• Update customer on needed repair, cost, and estimated timeline.
• Provide excellent customer service to all customers.
• Complete all tasks assigned in a timely manner and maintain accurate records.
• Monitor the progress of each vehicle throughout the day, and update customers frequently
• Explain all completed work and charges to customers

Skills

Customer service

Sales

Communication

Organization

Tools

CRM software

Job description

Karl Malone Toyota is looking for a Service Advisor. As a member of our team, you will help deliver a unique customer experience that creates a memorable and outstanding impression. Starting with greeting each customer, you will help them from start to finish in the process of repairing or maintaining their vehicle.

What We Offer

At Team Karl Malone, everyone is essential, customers and employees. With value placed upon each individual, you will enjoy a family-center environment that goes beyond the competitive pay. Here, you will find a place where your voice matters. We strive to listen to all customers and employees in hopes of gaining new ideas and different perspectives. With Team Karl Malone, you can build a successful career with paid training and great opportunities for advancement in a rapidly growing company.

Just a few of the benefits we have to offer are:

• Medical, Dental, and Vision Insurance
• Company-Sponsored Counseling Services
• Paid Vacation
• Paid Training Program
• 401K Savings Plan
• Basic Life Insurance
• Opportunities for advancement through internal promotion
• Inclusive Family-centered environment for customers and employees
• Sundays off!

Responsibilities

• Greet customers promptly and in a friendly manner.
• Obtain customer and vehicle information.
• Obtain a detailed description of the customer’s concerns/needs. Provide a detailed report for servicing technician(s).
• Update customer on needed repair, cost, and estimated timeline.
• Provide excellent customer service to all customers.
• Complete all tasks assigned in a timely manner and maintain accurate records.
• Monitor the progress of each vehicle throughout the day, and update customers frequently
• Explain all completed work and charges to customers

Requirements

• Previous retail sales or customer service experience preferred
• Outgoing and friendly, especially while handling customer’s concerns
• Working knowledge of automotive design and mechanical technology.
• Demonstrate organizational skills with the ability to handle multiple tasks simultaneously.
• Strong customer service skills and sales
• Strong interpersonal and communication skills both in-person and over the phone
• Ability to listen and focus on the customer’s needs to enhance dealership and personal sales
• Willing to submit to a pre-employment background check & drug screen

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

At Karl Malone Chevy & Toyota of El Dorado, we’re proud to deliver two of the most trusted automotive brands under one roof—backed by the integrity, performance, and championship mindset of the Karl Malone name. Our mission is simple: provide our customers with an exceptional vehicle-buying and ownership experience built on honesty, value, and long-term relationships.
Whether you’re drawn to the bold power and innovation of Chevrolet or the legendary reliability and efficiency of Toyota, our knowledgeable team is here to help you find the right vehicle for your lifestyle and budget. From rugged trucks and capable SUVs to dependable sedans and cutting-edge hybrids, we offer a wide selection of new and pre-owned vehicles to meet every need.
Beyond the sale, we are committed to supporting our customers for the long road ahead with factory-trained technicians, genuine parts, and a service experience you can trust. As a locally focused dealership, we take pride in serving the El Dorado community with respect, transparency, and a relentless drive to exceed expectations.