Auto Service Advisor

Kunes Auto Group; Belvidere (IL); On-site; USD 60,000 - 100,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid time off

Holiday pay

Employee discounts

Daily Pay Program

Job summary

Kunes Auto Group is seeking an experienced Automotive Service Advisor to serve as the link between customers and the service department. You will assess service needs, prepare repair orders, and ensure an outstanding customer experience at every step.

Responsibilities include greeting customers, detailing repairs, providing progress updates, and scheduling appointments to maintain high satisfaction. This role requires dealership service experience and strong communication skills.

Qualifications

• 2+ years prior Service Advising experience in a dealership.
• Strong communication and organizational skills.
• Ability to multi-task and attention to detail.
• Proficiency with computer systems and service scheduling software.
• Valid driver’s license and clean driving record.

Responsibilities

• Greet customers, assess vehicle concerns, and record needs.
• Prepare detailed repair orders with labor and parts estimates.
• Communicate inspection results and recommend actions.
• Provide updates on repair progress and obtain authorizations.
• Schedule service appointments for a smooth process.
• Maintain high customer satisfaction by addressing concerns promptly.

Skills

Communication skills

Organizational skills

Multi-tasking

Customer service

Tools

Service scheduling software

Computer systems

Job description

Description

About Kunes Auto Group:
Kunes Auto Group is an award-winning, values-driven automotive dealership group with a strong commitment to delivering exceptional customer service. With over 40 locations across the Midwest, we pride ourselves on our focus on community, employee development, and providing top-tier automotive solutions. Join our team and become part of a fast-growing company that puts people first!

Job Summary

Kunes Auto Group is seeking a customer-oriented, Experienced Automotive Service Advisor to join our team. In this role, you will serve as the vital link between our customers and the service department, ensuring their vehicles receive top-notch care. You’ll assist customers by assessing their service needs, preparing repair orders, and ensuring an outstanding experience every step of the way.

Key Responsibilities

• Greet customers warmly, assess their vehicle concerns, and record their needs.
• Prepare detailed repair orders, including labor and parts estimates, for customer approval.
• Communicate with customers about inspection results and recommend necessary corrective actions.
• Provide updates on repair progress, explain costs, and secure customer authorization for additional work.
• Schedule service appointments, ensuring a seamless and efficient process.
• Maintain high customer satisfaction standards by addressing concerns promptly.

Requirements

Qualifications

• 2+ years prior Service Advising experience in a dealership is required.
• Strong communication and organizational skills with attention to detail.
• Ability to multi-task is key
• Proficiency with computer systems and service scheduling software.
• Valid driver’s license and clean driving record.

Compensation

• $60,000.00 - $100,000.00 based on experience

What We Offer

• Comprehensive benefits package, including health, dental, and vision insurance.
• 401(k) retirement plan.
• Paid time off and holiday pay.
• Employee discounts on vehicles, parts, and services.
• Ongoing training and development opportunities.
• A supportive, team-oriented work environment with room for career growth.
• Daily Pay Program

Kunes Auto Group is an Equal Opportunity Employer.