Auto Service Advisor

Delavan Holdings; Woodstock (IL); On-site; USD 77,000 - 104,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan with Company (k

Paid Time Off

Life Insurance

Employee Assistance Program

Daily Pay Options

Employee Discounts on Vehicles, Parts,

Job summary

Kunes Auto Group is seeking an Automotive Service Advisor to bridge customers and our service department. You will assess needs, prepare repair orders, and guide customers through maintenance and repairs, ensuring an outstanding experience at every step.

With 1–2+ years of service advising experience, you’ll excel in a fast-paced dealership environment, coordinating with technicians and delivering high customer satisfaction.

Qualifications

• 1-2+ years of experience in Service Advising required.
• Valid driver's license and clean driving record.
• Knowledge of vehicle maintenance and repair processes is a plus.

Responsibilities

• Greet customers warmly, assess their vehicle concerns, and record their needs.
• Recommend maintenance and repair services based on manufacturer specifications and vehicle history.
• Prepare detailed repair orders, including labor and parts estimates, for customer approval.
• Communicate with customers about inspection results and recommend necessary corrective actions.
• Provide updates on repair progress, explain costs, and secure customer authorization for additional work.
• Advise customers on vehicle care, preventative maintenance, and available services.
• Schedule service appointments, ensuring a seamless and efficient process.
• Maintain high customer satisfaction standards by addressing concerns promptly.
• Coordinate with technicians and ensure vehicles are serviced within the promised timeframe.
• Implement quality control processes to minimize errors and ensure customer satisfaction.

Skills

Customer service

Communication

Organizational skills

Attention to detail

Multi-tasking

Job description

Description

AUTOMOTIVE SERVICE ADVISOR

Competitive Pay + Bonuses | Career Growth | Paid Training

Why Kunes Auto Group?

At Kunes Auto Group, we believe great people build great dealerships. We're committed to servant-minded leadership, investing in our team members, and creating opportunities for long-term career growth.

As one of the fastest-growing automotive dealership groups in the Midwest with more than 40 locations, we provide the training, support, and resources to help you succeed—whether you're an experienced professional or coming from another hands-on, customer-focused career.

Why Team Members Choose Kunes

• Paid Training and Ongoing Professional Development
• Career Growth Opportunities Across 40+ Dealerships
• Comprehensive Benefits Package
• Supportive Leadership and Team Environment
• Opportunity to Make a Difference in the Communities We Serve

Position Summary

Kunes Auto Group is seeking a skilled and customer-oriented Automotive Service Advisor to join our team. In this role, you will serve as the vital link between our customers and the service department, ensuring their vehicles receive top-notch care. You'll assist customers by assessing their service needs, preparing repair orders, and ensuring an outstanding experience every step of the way. Confident, customer service-minded people would be a great fit for this role.

Compensation

• $90,000.00 annually, based on experience

Responsibilities

• Greet customers warmly, assess their vehicle concerns, and record their needs
• Recommend maintenance and repair services based on manufacturer specifications and vehicle history
• Prepare detailed repair orders, including labor and parts estimates, for customer approval
• Communicate with customers about inspection results and recommend necessary corrective actions
• Provide updates on repair progress, explain costs, and secure customer authorization for additional work
• Advise customers on vehicle care, preventative maintenance, and available services
• Schedule service appointments, ensuring a seamless and efficient process
• Maintain high customer satisfaction standards by addressing concerns promptly
• Coordinate with technicians and ensure vehicles are serviced within the promised timeframe
• Implement quality control processes to minimize errors and ensure customer satisfaction

Requirements

• 1-2+ years of experience in Service Advising experience required.
• Service Advising in an Auto Dealership is a plus
• Strong communication and organizational skills with attention to detail
• Ability to multi-task and stay organized in a fast-paced environment
• Knowledge of vehicle maintenance and repair processes is a plus
• Technically savvy and able to quickly learn computer and service scheduling software
• Valid driver's license and clean driving record

Benefits

Eligible team members may receive:

• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan with Company Match
• Paid Time Off
• Life Insurance
• Employee Assistance Program
• Daily Pay Options
• Employee Discounts on Vehicles, Parts, and Service
• Ongoing Training and Professional Development
• Career Advancement Opportunities Throughout Kunes Auto Group

Join the Kunes Team

If you’re looking for a career with professional growth and a company that invests in its people, we’d love to meet you.

Kunes Auto Group is an Equal Opportunity Employer.