Auto Service Advisor

Delavan Holdings; Belvidere (IL); On-site; USD 60,000 - 100,000; Full time

Benefits offered by this job

Comprehensive benefits package

401(k) retirement plan

Paid time off and holiday pay

Employee discounts on vehicles, parts, and services

Ongoing training and development opportunities

Daily Pay Program

Job summary

Kunes Auto Group, based in Belvidere, Illinois, is seeking an experienced Automotive Service Advisor to enhance customer satisfaction and support vehicle service processes. This role is pivotal in ensuring customers are well-informed and their vehicles are well taken care of.

The ideal candidate will have over 2 years of experience in a dealership, excellent communication skills, and proficiency in service scheduling software. With a competitive compensation package and a focus on employee development, Kunes invites you to be part of its mission to deliver exceptional customer service.

Qualifications

• 2+ years prior Service Advising experience in a dealership.
• Valid driver’s license and clean driving record.

Responsibilities

• Greet customers warmly and assess vehicle concerns.
• Prepare detailed repair orders including labor and parts estimates.
• Communicate with customers about inspection results and recommend actions.
• Provide updates on repair progress and explain costs.
• Schedule service appointments efficiently.
• Maintain high customer satisfaction standards.

Skills

Strong communication skills

Organizational skills

Multi-tasking ability

Proficiency with computer systems

Job description

About Kunes Auto Group

Kunes Auto Group is an award-winning, values-driven automotive dealership group with a strong commitment to delivering exceptional customer service. With over 40 locations across the Midwest, we pride ourselves on our focus on community, employee development, and providing top-tier automotive solutions. Join our team and become part of a fast-growing company that puts people first!

Job Summary

Kunes Auto Group is seeking a customer-oriented, Experienced Automotive Service Advisor to join our team. In this role, you will serve as the vital link between our customers and the service department, ensuring their vehicles receive top-notch care. You’ll assist customers by assessing their service needs, preparing repair orders, and ensuring an outstanding experience every step of the way.

Key Responsibilities

• Greet customers warmly, assess their vehicle concerns, and record their needs.
• Prepare detailed repair orders, including labor and parts estimates, for customer approval.
• Communicate with customers about inspection results and recommend necessary corrective actions.
• Provide updates on repair progress, explain costs, and secure customer authorization for additional work.
• Schedule service appointments, ensuring a seamless and efficient process.
• Maintain high customer satisfaction standards by addressing concerns promptly.

Requirements

Qualifications

• 2+ years prior Service Advising experience in a dealership is required.
• Strong communication and organizational skills with attention to detail.
• Ability to multi-task is key.
• Proficiency with computer systems and service scheduling software.
• Valid driver’s license and clean driving record.

Compensation

• $60,000.00 - $100,000.00 based on experience

What We Offer

• Comprehensive benefits package, including health, dental, and vision insurance.
• 401(k) retirement plan.
• Paid time off and holiday pay.
• Employee discounts on vehicles, parts, and services.
• Ongoing training and development opportunities.
• A supportive, team-oriented work environment with room for career growth.
• Daily Pay Program

Join the Kunes Auto Group Family! If you’re passionate about providing exceptional customer service and thrive in a fast-paced environment, we’d love to hear from you. Apply today to become part of the Kunes Auto Group team and start your journey toward a rewarding automotive career!

Kunes Auto Group is an Equal Opportunity Employer.