Auto Service Advisor

Kunes Auto Group; Galesburg (IL); On-site; USD 50,000 - 85,000; Full time

Benefits offered by this job

Health insurance

Dental & Vision

401(k) plan

Paid time off

Employee vehicle discounts

Training & development

Team environment

Daily Pay

Job summary

Kunes Auto Group in the United States is seeking an Automotive Service Advisor to bridge customers and the service department, assess their needs, prepare repair orders, and ensure an outstanding experience throughout every step of the process.

The role emphasizes effective communication, teamwork with technicians, and delivering high satisfaction through transparent estimates and efficient scheduling. This position offers growth opportunities and ongoing training within a supportive environment.

Qualifications

• 1+ years of Service Advising experience in a dealership or service center is required.
• Strong communication and organizational skills with attention to detail.
• Knowledge of vehicle maintenance and repair processes is a plus.
• Technically savvy, easily able to learn software systems required.
• Valid driver’s license and clean driving record.

Responsibilities

• Greet customers warmly, assess their vehicle concerns, and record their needs.
• Recommend maintenance and repair services based on manufacturer specifications and vehicle history.
• Prepare detailed repair orders, including labor and parts estimates, for customer approval.
• Communicate with customers about inspection results and recommend necessary corrective actions.
• Provide updates on repair progress, explain costs, and secure customer authorization for additional work.
• Advise customers on vehicle care, preventative maintenance, and available services.
• Schedule service appointments, ensuring a seamless and efficient process.
• Maintain high customer satisfaction standards by addressing concerns promptly.
• Coordinate with technicians and ensure vehicles are serviced within the promised timeframe.
• Implement quality control processes to minimize errors and ensure customer satisfaction.

Skills

Service advising

Communication

Organization

Vehicle maintenance knowledge

Technical aptitude

Driver's license

Tools

Dealer software

Job description

About Kunes Auto Group:

Kunes Auto Group is an award-winning, values-driven automotive dealership group with a strong commitment to delivering exceptional customer service. With over 40 locations across the Midwest, we pride ourselves on our focus on community, employee development, and providing top-tier automotive solutions. Join our team and become part of a fast-growing company that puts people first!

Job Summary:

Kunes Auto Group is seeking a skilled and customer-oriented Automotive Service Advisor to join our team. In this role, you will serve as the vital link between our customers and the service department, ensuring their vehicles receive top-notch care. You’ll assist customers by assessing their service needs, preparing repair orders, and ensuring an outstanding experience every step of the way.

Key Responsibilities:

• Greet customers warmly, assess their vehicle concerns, and record their needs.


• Recommend maintenance and repair services based on manufacturer specifications and vehicle history.


• Prepare detailed repair orders, including labor and parts estimates, for customer approval.


• Communicate with customers about inspection results and recommend necessary corrective actions.


• Provide updates on repair progress, explain costs, and secure customer authorization for additional work.


• Advise customers on vehicle care, preventative maintenance, and available services.


• Schedule service appointments, ensuring a seamless and efficient process.


• Maintain high customer satisfaction standards by addressing concerns promptly.


• Coordinate with technicians and ensure vehicles are serviced within the promised timeframe.


• Implement quality control processes to minimize errors and ensure customer satisfaction.

Requirements

Qualifications:

• 1+ years of Service Advising experience in a dealership or service center is required.


• Strong communication and organizational skills with attention to detail.


• Knowledge of vehicle maintenance and repair processes is a plus.


• Technically savvy, easily able to learn software systems required.


• Valid driver’s license and clean driving record.

Compensation:

• $50,000.00 - $85,000.00 + depending on experience

What We Offer:

• Comprehensive benefits package, including health, dental, and vision insurance.


• 401(k) retirement plan.


• Paid time off and holiday pay.


• Employee discounts on vehicles, parts, and services.


• Ongoing training and development opportunities.


• A supportive, team-oriented work environment with room for career growth.


• Daily Pay Program

Kunes Auto Group is an Equal Opportunity Employer.