Auto Service Advisor

Delavan Holdings; Beloit (WI); On-site; USD 60,000 - 100,000; Full time

Benefits offered by this job

Competitive salary

Health, dental, and vision insurance

401(k) retirement plan

Paid time off

Employee discounts

Ongoing training

Daily Pay Program

Career growth opportunities

Job summary

Kunes Auto Group is seeking a customer-oriented, entry-level Automotive Service Advisor to join our Beloit team. You will serve as the vital link between customers and the service department, assess service needs, and prepare repair orders for approval.

Key duties include greeting customers, communicating inspection results, providing cost estimates, scheduling appointments, and maintaining high customer satisfaction.

Qualifications

• 2+ years of prior Service Advising experience in a Dealership or Service Center is required.
• Strong communication and organizational skills with attention to detail.
• Ability to multi-task is key
• Proficiency with computer systems and service scheduling software.
• Valid driver’s license and clean driving record.

Responsibilities

• Greet customers warmly, assess their vehicle concerns, and record their needs.
• Prepare detailed repair orders, including labor and parts estimates, for customer approval.
• Communicate with customers about inspection results and recommend necessary corrective actions.
• Provide updates on repair progress, explain costs, and secure customer authorization for additional work.
• Schedule service appointments, ensuring a seamless and efficient process.
• Maintain high customer satisfaction standards by addressing concerns promptly.

Skills

Customer service

Multi-tasking

Communication

Scheduling software

Tools

Scheduling software

Job description

Description

About Kunes Auto Group: Kunes Auto Group is an award-winning, values-driven automotive dealership group with a strong commitment to delivering exceptional customer service. With over 40 locations across the Midwest, we pride ourselves on our focus on community, employee development, and providing top-tier automotive solutions. Join our team and become part of a fast-growing company that puts people first!

Job Summary:

Kunes Auto Group is seeking a customer-oriented, entry level Automotive Service Advisor to join our team. In this role, you will serve as the vital link between our customers and the service department, ensuring their vehicles receive top-notch care. You’ll assist customers by assessing their service needs, preparing repair orders, and ensuring an outstanding experience every step of the way.

Key Responsibilities:

• Greet customers warmly, assess their vehicle concerns, and record their needs.
• Prepare detailed repair orders, including labor and parts estimates, for customer approval.
• Communicate with customers about inspection results and recommend necessary corrective actions.
• Provide updates on repair progress, explain costs, and secure customer authorization for additional work.
• Schedule service appointments, ensuring a seamless and efficient process.
• Maintain high customer satisfaction standards by addressing concerns promptly.

Requirements

Qualifications:

• 2+ years of prior Service Advising experience in a Dealership or Service Center is required.
• Strong communication and organizational skills with attention to detail.
• Ability to multi-task is key
• Proficiency with computer systems and service scheduling software.
• Valid driver’s license and clean driving record.

Compensation:

• $60,000.00 - $100,000.00

What We Offer:

• Competitive salary and bonus opportunities.
• Comprehensive benefits package, including health, dental, and vision insurance.
• 401(k) retirement plan.
• Paid time off and holiday pay.
• Employee discounts on vehicles, parts, and services.
• Ongoing training and development opportunities.
• A supportive, team-oriented work environment with room for career growth.
• Daily Pay Program

Kunes Auto Group is an Equal Opportunity Employer.