Auto Repair Specialist II - Expert Diagnostics

CarMax Inc.; Lafayette (LA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Paid sick time

Paid vacation time

Holiday pay

Floating holiday

Job summary

CarMax Lafayette is seeking an Auto Repair Specialist II to perform mechanical and cosmetic repairs and manage customer interactions during repairs, while maintaining parts inventory and using CarMax tools.

You will follow the Certified Quality Inspection Process, participate in 5S shop cleanliness, and support store operations with integrity and precision. The role requires ASE certifications and the ability to lift up to 50 lbs, including nights, weekends, and holidays.

Qualifications

• Completion of New Associate Orientation Training – Operations and Kronos Training for Hourly Associates.
• ASE Certifications in Steering and Suspension (A4), Brakes (A5), Heating Air Conditioning (A7), Electrical (A6), Engine Repair (A1), Manual Drive Train and Axles (A3), Engine Performance (A8), and Automatic Transmission/Transaxle (A2) as required by State/Local law.
• Ability to read, interpret, and record data accurately.
• Capable of performing multiple tasks in a fast-paced, high-energy environment.
• Physical capability to perform work, including lifting up to 50 lbs and standing or walking for extended periods, and willingness to work nights, weekends, and holidays.
• Strong interpersonal, communication, and customer service skills, including active listening and professional phone etiquette.

Responsibilities

• Perform advanced mechanical repairs, including engine performance, drivability, and electrical systems.
• Diagnose and repair brake systems, steering, suspension, complete 4-wheel alignments, and service heating and air conditioning systems to ensure optimal performance.
• Inspect vehicles to meet CarMax Quality Standards and maintain shop cleanliness per 5S principles.
• Consult with customers on repair needs, explain services performed, and ensure clear communication.
• Review and close repair orders accurately, including labor, parts, and billing documentation.
• Manage parts inventory, receive shipments, and maintain proper stocking levels to support efficiency.
• Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area.

Skills

Data interpretation

Multitasking

Physical stamina

Communication skills

Customer service

Active listening

Education

New Associate Orientation Training – Operations and Kronos Training for Hourly Associates

ASE Certifications in Steering and Suspension (A4), Brakes (A5), Heating Air Conditioning (A7), Electrical (A6), Engine Repair (A1), Manual Drive Train and Axles (A3), Engine Performance (A8), Automatic Transmission/Transaxle (A2)

Job description

CarMax Lafayette is seeking an Auto Repair Specialist II to perform mechanical and cosmetic repairs and manage customer interactions during repairs, while maintaining parts inventory and using CarMax tools.

You will follow the Certified Quality Inspection Process, participate in 5S shop cleanliness, and support store operations with integrity and precision. The role requires ASE certifications and the ability to lift up to 50 lbs, including nights, weekends, and holidays.