Auto Repair Specialist II — Advanced Mechanic & Customer Care

CarMax; Edison (NJ); On-site; USD 52,000 - 80,000; Full time

Job summary

CarMax Edison is seeking an Auto Repair Specialist II to perform advanced mechanical and cosmetic repairs, manage customer interactions during repairs, and maintain parts inventory. You will ensure adherence to CarMax Quality Standards and participate in 5S shop organization while supporting store operations with integrity.

The role requires ASE certifications and ability to work nights, weekends, and holidays.

Qualifications

• Completion of New Associate Orientation Training - Operations and Kronos Training for Hourly Associates.
• ASE Certifications in Steering and Suspension (A4), Brakes (A5), Heating Air Conditioning (A7), Electrical (A6), Engine Repair (A1), Manual Drive Train and Axles (A3), Engine Performance (A8), and Automatic Transmission/Transaxle (A2).
• Ability to read, interpret, and record data accurately.
• Capable of performing multiple tasks in a fast-paced, high-energy environment.
• Physical capability to perform work, including lifting up to 50 lbs and standing or walking for extended periods, in a role that blends office and outdoor environments with potential exposure to noise and inclement weather; requires flexibility to work nights, weekends, and holidays, and adherence to CarMax uniform standards.
• Strong interpersonal, communication, and customer service skills, including active listening and professional phone etiquette.

Responsibilities

• Perform advanced mechanical repairs, including engine performance, drivability, and electrical systems.
• Diagnose and repair brake systems, steering, suspension, complete 4-wheel alignments, and service heating and air conditioning systems to ensure optimal performance.
• Inspect vehicles to meet CarMax Quality Standards and maintain shop cleanliness per 5S principles.
• Consult with customers on repair needs, explain services performed, and ensure clear communication.
• Review and close repair orders accurately, including labor, parts, and billing documentation.
• Manage parts inventory, receive shipments, and maintain proper stocking levels to support efficiency.
• Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area.

Skills

Reading data

Multi-tasking

Customer service

Communication

Physical stamina

Education

ASE Certifications (A4-A8)

Tools

Kronos Training

CarMax Tools

Job description

CarMax Edison is seeking an Auto Repair Specialist II to perform advanced mechanical and cosmetic repairs, manage customer interactions during repairs, and maintain parts inventory. You will ensure adherence to CarMax Quality Standards and participate in 5S shop organization while supporting store operations with integrity.

The role requires ASE certifications and ability to work nights, weekends, and holidays.