Auto Repair CSR: Customer Experience & Scheduling Pro

Gerber Collision & Glass; Little Rock (AR); On-site; USD 21,000 - 29,000; Full time

Job summary

Gerber Collision & Glass in Little Rock, AR is hiring a Customer Service Representative to deliver an exceptional customer experience for auto repairs. You will manage relationships with customers and insurance companies, schedule repairs in CCC One, and prepare repair orders with complete documentation.

The role requires attention to detail, multitasking, and strong communication skills in a fast-paced shop environment.

Qualifications

• High School Diploma or GED required.
• At least 1 year of experience in a similar administrative role.
• Preferred: 1 year in auto body or related environment with customer service experience.

Responsibilities

• Provide exceptional customer experience and manage customer-insurer relationships.
• Schedule vehicle repairs using CCC One and Daily Demand Capacity Planner with proper scripts.
• Prepare RO work packets including QC checklists, parts lists, and windshield tags.

Skills

multitasking

attention to detail

communication skills

sales drive

customer service

Education

High School Diploma or GED

Tools

CCC One

ARMS

Daily Demand Capacity Planner

Job description

Gerber Collision & Glass in Little Rock, AR is hiring a Customer Service Representative to deliver an exceptional customer experience for auto repairs. You will manage relationships with customers and insurance companies, schedule repairs in CCC One, and prepare repair orders with complete documentation.

The role requires attention to detail, multitasking, and strong communication skills in a fast-paced shop environment.