Auto Rental Manager: Lead Rentals & Customer Experience

Long-Lewis Career; Decatur (AL); On-site; USD 60,000 - 65,000; Full time

Job summary

Long-Lewis in Decatur, AL is seeking an Auto Rental Manager to lead our rental team and serve as the main point of contact for customers. This full-time role focuses on helping customers find the right vehicle and delivering a great rental experience.

The ideal candidate brings 1+ year of auto rental or sales experience, strong communication, and leadership skills, with a valid driver's license. On-site work in a fast-paced dealership environment with customer-centric goals and sales targets.

Qualifications

• Some post-high school education or training
• At least 1 year of experience in auto rental, customer service, or sales is required
• Pleasant, courteous personality with a positive attitude and professional appearance
• Strong administrative and organizational skills
• Good computer and phone skills
• Exceptional communication and interpersonal skills
• Ability to work productively in a fast-paced team environment
• Valid driver's license and clean driving record is required

Responsibilities

• Customer Point of Contact: Serve as the primary contact between the dealership and rental customers.
• Calls and Inquiries: Respond to customer calls and inquiries, understand each customer's needs, and secure reservation commitments.
• Team Leadership: Work closely with your team to deliver exceptional customer service every day.
• Goals and Strategy: Develop and carry out sound strategies to meet customer satisfaction goals and sales targets.

Skills

Customer service

Communication

Interpersonal skills

Administrative skills

Organizational skills

Phone skills

Computer skills

Education

High School or better

Job description

Long-Lewis in Decatur, AL is seeking an Auto Rental Manager to lead our rental team and serve as the main point of contact for customers. This full-time role focuses on helping customers find the right vehicle and delivering a great rental experience.

The ideal candidate brings 1+ year of auto rental or sales experience, strong communication, and leadership skills, with a valid driver's license. On-site work in a fast-paced dealership environment with customer-centric goals and sales targets.