Auto Refinance Care Specialist

OpenRoad Lending, LLC.

Fort Worth (TX)

On-site

USD 42,000 - 60,000

Full time

4 days ago

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Benefits offered by this job

Uncapped monthly bonuses

Onsite position

Career growth opportunities

Team-oriented culture

Job summary

OpenRoad Lending, based in Fort Worth, TX, is seeking a motivated Loan Care Agent to guide customers through auto refinance options and deliver exceptional service. This role offers uncapped monthly bonuses based on performance, with a stable, onsite schedule and strong growth opportunities.

As part of an award-winning team, you will manage inquiries via phone, email and text, document interactions, and drive both individual and team success in a fast-paced environment.

Qualifications

Excellent communication and customer service skills.
Sales-driven with ability to build rapport and close opportunities.
Ability to navigate multiple systems and manage high-volume calls.

Responsibilities

Guide customers through the auto refinance process with confidence and care.
Educate customers on refinancing options to improve their financial situation.
Handle a high volume of inbound and outbound calls.
Deliver outstanding customer service through phone, email, and text.
Answer questions, resolve concerns, and overcome objections.
Accurately document customer interactions while maintaining compliance.
Achieve individual and team performance goals in a fast-paced, collaborative environment.

Skills

Excellent communication

Sales-driven

Multitasking

Adaptability

Objection handling

Job description

As part of an award-winning team, you will manage inquiries via phone, email and text, document interactions, and drive both individual and team success in a fast-paced environment.

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