Loan Care Agent - Starting Mid-October

OpenRoad Lending, LLC.; Fort Worth (TX); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Uncapped monthly bonuses

Onsite position

Career growth opportunities

Team-oriented culture

Job summary

OpenRoad Lending, based in Fort Worth, TX, is seeking a motivated Loan Care Agent to guide customers through auto refinance options and deliver exceptional service. This role offers uncapped monthly bonuses based on performance, with a stable, onsite schedule and strong growth opportunities.

As part of an award-winning team, you will manage inquiries via phone, email and text, document interactions, and drive both individual and team success in a fast-paced environment.

Qualifications

• Excellent communication and customer service skills.
• Sales-driven with ability to build rapport and close opportunities.
• Ability to navigate multiple systems and manage high-volume calls.

Responsibilities

• Guide customers through the auto refinance process with confidence and care.
• Educate customers on refinancing options to improve their financial situation.
• Handle a high volume of inbound and outbound calls.
• Deliver outstanding customer service through phone, email, and text.
• Answer questions, resolve concerns, and overcome objections.
• Accurately document customer interactions while maintaining compliance.
• Achieve individual and team performance goals in a fast-paced, collaborative environment.

Skills

Excellent communication

Sales-driven

Multitasking

Adaptability

Objection handling

Job description

Join an Award-Winning Team at OpenRoad Lending!

Looking for a career where your hard work is recognized, your earning potential is unlimited, and your growth opportunities are endless? OpenRoad Lending is one of the nation's leading auto refinance companies, proudly recognized as one of DFW's Best and Brightest Companies to Work For for the past 8 consecutive years and one of the Nation's Best and Brightest Companies to Work For for the past 7 years.

We're growing, and we're looking for motivated, customer-focused individuals to join our team as a Loan Care Agent!

In this role, you'll help customers take control of their finances by guiding them through the auto refinance process. You'll deliver exceptional service, build meaningful relationships, and help customers find solutions that fit their needs—all while earning uncapped monthly bonuses based on your performance.

What You'll Do

• Guide customers through the auto refinance process with confidence and care.
• Educate customers on refinancing options that can help improve their financial situation.
• Handle a high volume of inbound and outbound calls.
• Deliver outstanding customer service through phone, email, and text.
• Answer questions, resolve concerns, and confidently overcome objections.
• Accurately document customer interactions while maintaining compliance.
• Achieve individual and team performance goals in a fast-paced, collaborative environment.

What We're Looking For

• Excellent communication and customer service skills.
• A sales-driven mindset with the ability to build rapport, collect required documents, and close opportunities.
• Strong multitasking skills and confidence navigating multiple systems.
• Adaptability in a fast-paced, high-energy environment.
• Proven ability to overcome objections and create positive customer experiences.

Why You'll Love Working Here

• Competitive base pay plus uncapped monthly bonus opportunities.
• Clear career advancement opportunities with room to grow.
• Lateral career paths into new departments as the company continues to expand.
• A supportive, collaborative team culture where your success matters.
• Stable, full-time onsite position with a consistent schedule.
• Join an award-winning company that invests in its people and celebrates success.