Auto Product Training & Certificate Manager

servco; Honolulu (HI); On-site; USD 83,000 - 126,000; Full time

Job summary

Servco in Honolulu, Hawaii seeks an Auto Product Training and Certificate Manager to oversee Toyota and Lexus training for dealership staff, manage the certification program, and serve as the product knowledge expert for vehicles and technology.

You will plan and execute new model launch training, develop materials, attend manufacturer trainings, support dealers, and maintain staff certification and attendance records to build a knowledgeable sales team.

Qualifications

• Bachelor's degree in Automotive, Business, or Engineering.
• 4+ years automotive industry experience.
• 2 years supervisory experience; 1 year trainer preferred.
• Valid Driver's License and clean driving record.
• ASE Certification preferred.
• Proficient with Microsoft Office; Photoshop and Adobe Acrobat preferred.
• Strong written and verbal communication skills; strong presentation skills.

Responsibilities

• Plans and executes new model launch training for employees on features, specs, benefits, and competitive advantages.
• Provides ongoing product and technology training to staff throughout the year.
• Develops and distributes training materials to dealers and sales staff.
• Attends manufacturer training to be the Product Expert for Toyota and Lexus lineup.
• Supports dealerships and Product Managers with accurate product information and tech questions.
• Develops and maintains staff certification program and tracks attendance.
• Works with dealers to build a knowledgeable sales team.

Skills

Training program management

Product training

Presentation skills

Verbal written communication

Team leadership

Education

Bachelor's degree in Automotive, Business, or Engineering

Tools

Microsoft Office

Photoshop

Adobe Acrobat

Job description

The Auto Product Training and Certificate Manager is responsible for overseeing training for Toyota and Lexus vehicles to dealership staff, managing the certification program, and acts as a subject matter expert for vehicle product information and technology.

Responsibilities:

• Plans and executes new model launch training to provide employees with a strong understanding of features, specs, benefits, and competitive advantages of new models
• Provides continuous product and technology training to new and existing employees throughout the year to ensure a strong understanding of the Toyota/Lexus full model lineup
• Develops relevant training materials and distributes to dealership and sales staff
• Attends manufacturer training to be the Product Expert for the Toyota and Lexus vehicle lineup
• Supports dealerships and Product Managers by providing accurate and timely responses to questions related to product information and technology
• Develops and maintains sales consultant certification program for dealership staff
• Tracks training class attendance for dealerships and staff
• Works with dealers to build a knowledgeable sales team

Requirements:

• Bachelor's degree in Automotive, Business, or Engineering
• Minimum four years of automotive industry work experience
• Two years working in a supervisory capacity and one year working as a trainer preferred
• Valid Driver's License and clean driving record
• ASE Certification preferred
• Proficient with Microsoft Office applications
• Proficient with Photoshop and Adobe Acrobat preferred
• Strong written and verbal communication skills
• Strong presentation skills
• Excellent team player with organizational and strategic planning skills

About Servco:

At Servco, we're committed to providing valuable mobility solutions to empower people through the freedom of movement and opportunity. From Australia to California, and of course, Hawaii, Team Servco is a collective of over 2,000 like-minded individuals guided by our four Core Values of Respect, Service, Teamwork, and Innovation. For over 100 years, we have been dedicated to superior service, to both our customers and team members. We look forward to helping you create Life:Moments that matter to you.

Equal Opportunity Employer and Drug-Free Workplace

Pay Range: $82,700.00 - $125,740.00 per year