Auto Physical Damage Claims Specialist (Commercial) - Hybrid

CLM Dallas Chapter; Plano (TX); Hybrid; USD 52,000 - 78,000; Full time

Job summary

Liberty Mutual Insurance in Plano, TX is seeking a Commercial Insurance Claims Representative to review and process simple to moderately complex claims within defined authority, aligning with policy terms and legal requirements. This hybrid role combines in-person collaboration with remote work, and requires twice‑monthly office visits for colleagues within 50 miles of designated Liberty Mutual locations.

You will interact with insureds, claimants, agents and internal customers to determine

Qualifications

• Bachelor's degree preferred; high school diploma or equivalent required.
• 1-2 years of experience in claims handling preferred.
• Strong customer service and technology skills; ability to navigate multiple systems.

Responsibilities

• Investigates claim using internal and external resources, speaking with insured or involved parties.
• Extensive and timely direct interaction with Insureds, Claimants, Agents and Internal Customers.
• Determines policy coverage through analysis of investigation data and policy terms; notifies accordingly.
• Establishes claim reserve requirements and makes adjustments during processing.
• Determines and negotiates settlement amounts within assigned authority.
• Writes simple to moderately complex property or auto damage estimates.
• Takes statements when necessary and collaborates with Field Appraisal, Subrogation, SIU as appropriate.
• Maintains accurate claim files and documentation throughout lifecycle.
• Alerts Unit Leader to potential fraud or subrogation opportunities.

Skills

Customer service

Communication

Organization

Technology skills

Education

Bachelor's degree

High school diploma

Tools

Claims systems

Job description

Liberty Mutual Insurance in Plano, TX is seeking a Commercial Insurance Claims Representative to review and process simple to moderately complex claims within defined authority, aligning with policy terms and legal requirements. This hybrid role combines in-person collaboration with remote work, and requires twice‑monthly office visits for colleagues within 50 miles of designated Liberty Mutual locations.

You will interact with insureds, claimants, agents and internal customers to determine