Auto Parts Specialist: Customer Solutions

USA GPC Genuine Parts Company; Woodbridge (VA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health Insurance

401(k) with company match

Paid Time Off

Employee stock purchase plan

Tuition reimbursement

Professional development opportunities

Wellness programs

Job summary

USA GPC Genuine Parts Company is seeking an energetic Store Pro to serve as the primary contact for customers in the Napa store environment. You will provide automotive parts solutions, support both retail and wholesale customers, and contribute to store performance through knowledge, responsiveness, and engagement.

This role offers a clear entry point and growth path within the organization, with a starting hourly rate noted for the position and opportunities to learn automotive systems and

Qualifications

• High School Diploma or GED required.
• Strong communication and customer service mindset.
• Willingness to learn automotive parts and systems.
• Ability to work with inventory and cataloging tools.
• Valid Driver’s License may be required.

Responsibilities

• Provide accurate automotive parts solutions to retail and wholesale customers.
• Deliver a consistently positive and engaging customer experience.
• Utilize product knowledge to assist customers and support team members.
• Operate systems including POS, inventory/catalog tools, and communication devices.
• Maintain high energy and customer focus in a fast-paced retail environment.
• Support store operations including transactions, inquiries, and general workflow.
• Build relationships with customers to drive loyalty and repeat business.
• Utilize delivery management systems to coordinate and dispatch deliveries, pull and prepare orders for customers and drivers, and support efficient logistics and fulfillment operations.
• Perform general housekeeping, cleaning, and organizational tasks to maintain a safe, professional, and welcoming store environment.
• Assist with inventory control activities, including receiving merchandise, stocking shelves, conducting cycle counts, and helping maintain accurate inventory records.

Skills

Customer service

Communication skills

Problem-solving

Willingness to learn

Education

High School Diploma or GED

Tools

POS systems

Inventory/catalog systems

Job description

USA GPC Genuine Parts Company is seeking an energetic Store Pro to serve as the primary contact for customers in the Napa store environment. You will provide automotive parts solutions, support both retail and wholesale customers, and contribute to store performance through knowledge, responsiveness, and engagement.

This role offers a clear entry point and growth path within the organization, with a starting hourly rate noted for the position and opportunities to learn automotive systems and