Auto Parts Store Lead — Path to Store Manager

NAPA Auto Parts; Concord (NC); Sur place; USD 55 000 - 75 000; Plein temps

Résumé du poste

NAPA Auto Parts in Concord, NC seeks an Assistant Store Manager to apply automotive knowledge and customer service excellence to operate our retail store and drive market leadership. You will support the Store Manager across all store functions while maintaining active customer-facing sales, overseeing counter sales, inventory, deliveries, housekeeping and other tasks to sustain standards and continuity.

This role provides a developmental pathway to becoming a Store Manager, with overtime as

Qualifications

• High school diploma or equivalent.
• Experience in the automotive after-market service industry or hobby/DIY world, or at least the willingness to learn all things automotive.
• Leadership experience.
• Passion for delivering customer care and building long term relationships.
• Thrive off working in a very fast paced and complex environment.
• Knowledge of cataloging and/or inventory management systems.
• Ability to lift 60lbs in some situations.
• Background and/or passion for automotive industry, heavy equipment, farm industry, diesel, marine, or dealership.
• Experience in a parts store, auction, retail store, auto body/collision, or fast food/restaurant/convenience store management experience.
• Entirely customer-centric (external/internal).
• ASE Certifications a plus
• NAPA Know How

Responsabilités

• Partner daily with Store Manager on operations, sales execution, inventory health, labor/scheduling alignment, and team performance.
• Actively sell and build customer relationships across retail and wholesale channels (in-store, phone, and external dealer/wholesale calls as needed).
• Model expected behaviors, processes, and customer standards.
• Execute or oversee opening and closing routines (security, cash reconciliation, end-of-day reporting, facility readiness).
• Handle or support administrative tasks: scheduling input, compliance documentation, performance tracking/reporting, and basic P&L awareness items.
• Monitor and act on core store metrics (sales, inventory accuracy/turn, customer satisfaction, cleanliness/organization, labor efficiency, loss prevention).
• Provide leadership oversight, training and overall performance management for flexible execution of all store functions (counter sales, order pulling, receiving, stocking, delivery coordination, etc.) as business needs require: set expectations, coach the team, monitor outcomes, and step in to assist when necessary to ensure continuity and standards.
• Support talent development: provide coaching, and mentor successors for advancement.
• Drive adherence to safety, asset protection, operational processes, and continuous improvement initiatives.

Connaissances

Customer service

Leadership

Retail operations

Inventory management

Communication skills

Problem solving

Formation

High school diploma or equivalent

Description du poste

NAPA Auto Parts in Concord, NC seeks an Assistant Store Manager to apply automotive knowledge and customer service excellence to operate our retail store and drive market leadership. You will support the Store Manager across all store functions while maintaining active customer-facing sales, overseeing counter sales, inventory, deliveries, housekeeping and other tasks to sustain standards and continuity.

This role provides a developmental pathway to becoming a Store Manager, with overtime as