Auto Parts Specialist & Customer Solutions Pro

USA GPC Genuine Parts Company; Waxahachie (TX); On-site; USD 28,000 - 36,000; Full time

Job summary

The NAPA store pro role at GPC Genuine Parts Company represents the NAPA brand in-store, delivering a high-quality customer experience and automotive parts solutions to both retail and wholesale customers. You will contribute to store performance through product knowledge, responsiveness, and strong customer engagement.

This position offers a solid entry point or growth path within the organization, with responsibilities covering POS operations, inventory systems, and efficient order fulfillment

Qualifications

• High School Diploma or GED.
• Valid Driver’s License.
• Strong communication (verbal and written) and interpersonal skills.
• Customer-focused mindset with strong listening and problem-solving abilities.
• Willingness to learn automotive parts and technology systems.

Responsibilities

• Provide accurate automotive parts solutions to retail and wholesale customers.
• Deliver a consistently positive and engaging customer experience.
• Utilize product knowledge to assist customers and support team members.
• Operate systems including POS, inventory/catalog tools, and communication devices.
• Maintain high energy and customer focus in a fast-paced retail environment.
• Support store operations including transactions, inquiries, and general workflow.
• Build relationships with customers to drive loyalty and repeat business.
• Utilize delivery management systems to coordinate and dispatch deliveries, pull and prepare orders for customers and drivers, and support efficient logistics and fulfillment operations.
• Perform general housekeeping, cleaning, and organizational tasks to maintain a safe, professional, and welcoming store environment.
• Assist with inventory control activities, including receiving merchandise, stocking shelves, conducting cycle counts, and helping maintain accurate inventory records.

Skills

Customer service

Communication

Problem solving

Team player

Automotive knowledge

Education

High School Diploma or GED

Job description

The NAPA store pro role at GPC Genuine Parts Company represents the NAPA brand in-store, delivering a high-quality customer experience and automotive parts solutions to both retail and wholesale customers. You will contribute to store performance through product knowledge, responsiveness, and strong customer engagement.

This position offers a solid entry point or growth path within the organization, with responsibilities covering POS operations, inventory systems, and efficient order fulfillment