Auto Parts Specialist - Customer Service & Tech Support

O'Reilly Auto Parts; Morristown (TN); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Competitive wages

401k starting day one

Medical, Dental, Vision Insurance

Paid Time Off

Tuition educational assistance

Job summary

O'Reilly Auto Parts in Morristown, TN is seeking a Parts Specialist to provide exceptional service to retail and installer customers and to support store management. You will greet customers, reference parts, answer calls, and help maintain an organized, efficient shopping environment.

The role requires strong customer service, accuracy in cash handling, and the ability to multitask across in-store and phone interactions.

Qualifications

• Ability to quickly match alphanumeric sequences.
• Ability to provide outstanding, friendly and professional customer service.
• Must be able to multitask, handling customers on the phone and in the store at the same time.

Responsibilities

• Greet customers and assist with merchandise selection.
• Promote and explain company service programs to customers.
• Assist professional clients and support store management in tasks as directed.
• Process cash, checks, and credit card transactions accurately.
• Handle exchanges/returns per policy and resolve complaints calmly.
• Support daily store operations, restocking, pricing, and visual audits.

Skills

Customer service

Multitasking

Alphanumeric lookup

Spanish desired

Education

High school diploma

Tools

POS system

Job description

O'Reilly Auto Parts in Morristown, TN is seeking a Parts Specialist to provide exceptional service to retail and installer customers and to support store management. You will greet customers, reference parts, answer calls, and help maintain an organized, efficient shopping environment.

The role requires strong customer service, accuracy in cash handling, and the ability to multitask across in-store and phone interactions.