Automotive Parts & Service Specialist

O'Reilly Auto Parts; Lafayette (TN); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Competitive wages

401k start day one

Medical, Dental, Vision insurance

Wellbeing programs

Tuition assistance

Career growth

Job summary

O'Reilly Auto Parts in Lafayette, TN is seeking a Parts Specialist to deliver high-level service to retail and installer customers and to support store management. You will greet customers, assist with parts selection, process transactions, and handle exchanges and returns while upholding company policies.

The role emphasizes friendly communication, accuracy in cash handling, and completing training. Bilingual candidates are encouraged to apply and there are opportunities for growth within the

Qualifications

• Ability to quickly match alphanumeric sequences.
• Ability to provide outstanding, friendly and professional customer service.
• Must be able to multitask, handling customers on the phone and in the store at the same time.
• Fluency in multiple languages (Spanish is highly desired).
• Familiar with automotive parts, cataloging, weatherly index system, and automotive sales or service.
• ASE certification.

Responsibilities

• Greet retail/walk-in customers and assist in merchandise selection.
• Support managers and installer service specialists for professional customers.
• Handle cash transactions and process returns per policy.
• Answer store calls, lookup parts, quote prices, and promote related items.
• Perform in-store services and optional vehicle tests where allowed by state laws.
• Address and resolve customer complaints in a friendly manner.

Skills

Customer service

Multitasking

Alphanumeric matching

Bilingual (Spanish desired)

Education

ASE certification

Weatherly index system

Tools

Weatherly index system

Job description

O'Reilly Auto Parts in Lafayette, TN is seeking a Parts Specialist to deliver high-level service to retail and installer customers and to support store management. You will greet customers, assist with parts selection, process transactions, and handle exchanges and returns while upholding company policies.

The role emphasizes friendly communication, accuracy in cash handling, and completing training. Bilingual candidates are encouraged to apply and there are opportunities for growth within the