Parts Specialist - Customer Care & Auto Parts Expert

O'Reilly Auto Parts; Morrison (TN); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Competitive wages

401k with employer contributions start

Medical, dental, and vision insurance

Flexible Spending Account (FSA)

Tuition assistance

Career growth opportunities

Job summary

O'Reilly Auto Parts in Morrison, TN seeks a Parts Specialist to deliver high-level service to retail and installer customers and assist store management with daily tasks. Bilingual candidates are encouraged to apply and you will handle selling, returns, cash handling, and basic in-store services.

Responsibilities include greeting customers, quoting parts, maintaining displays, and supporting various store operations.

Qualifications

• Provide outstanding, friendly and professional customer service.
• Multitask in-store and on the phone.
• Quickly match alphanumeric sequences.
• Familiarity with automotive parts is helpful.
• Bilingual candidates (Spanish) encouraged to apply.

Responsibilities

• Greet customers promptly and assist in merchandise selection.
• Support store management and installer service specialists as needed.
• Answer store phone calls and look up parts, quotes, and related items.
• Process cash, checks, and credit card transactions securely.
• Handle exchanges/returns and resolve customer complaints.
• Assist with stock, planograms, and store upkeep.
• Provide in-store services and occasionally drive a delivery vehicle when needed.

Skills

Customer service

Multitasking

Alphanumeric matching

Automotive parts knowledge

Bilingual Spanish

Job description

O'Reilly Auto Parts in Morrison, TN seeks a Parts Specialist to deliver high-level service to retail and installer customers and assist store management with daily tasks. Bilingual candidates are encouraged to apply and you will handle selling, returns, cash handling, and basic in-store services.

Responsibilities include greeting customers, quoting parts, maintaining displays, and supporting various store operations.