Auto Parts Specialist & Customer Service Pro

O'Reilly Auto Parts; McDonough (GA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive wages

401k with employer contributions

Insurance: medical/dental/vision

Paid time off

Tuition assistance

Career growth opportunities

Job summary

O’Reilly Auto Parts is seeking a Parts Specialist in McDonough, GA to provide high-level service to retail and installer customers. You will assist with merchandise selection, answer store calls, and promote related selling while supporting store management in daily tasks.

Responsibilities include cash handling, returns processing, and performing in-store services as trained. A strong emphasis on friendly customer interactions and teamwork is required.

Qualifications

• Must provide outstanding, friendly and professional customer service.
• Ability to multitask and assist customers in-store and on the phone.
• Familiar with automotive parts and sales environment.
• Spanish language skills desired (benefit).

Responsibilities

• Greet customers promptly and help them select merchandise.
• Promote and apply customer service programs (Hi-5, Low Price Guarantee, etc.).
• Handle cash, checks, and card transactions securely.
• Process exchanges/returns per company policy.
• Assist with stock, planograms, and image maker updates.
• Perform in-store services (e.g., wipers, batteries) as trained.
• Occasionally drive a delivery vehicle if needed.
• Support store management and other duties as assigned.

Skills

Customer service excellence

Multitasking

Alphanumeric matching

Education

ASE certification

Tools

Point of Sale systems

Job description

O’Reilly Auto Parts is seeking a Parts Specialist in McDonough, GA to provide high-level service to retail and installer customers. You will assist with merchandise selection, answer store calls, and promote related selling while supporting store management in daily tasks.

Responsibilities include cash handling, returns processing, and performing in-store services as trained. A strong emphasis on friendly customer interactions and teamwork is required.