Auto Parts Specialist - Customer Service Pro

O'Reilly Auto Parts; Dixon (IL); On-site; USD 20,664 - 27,552; Full time

Benefits offered by this job

401k

Health Insurance

Tuition Assistance

Paid Time Off

Job summary

O'Reilly Auto Parts is seeking a Parts Specialist to provide high-level customer service to retail and installer customers in Dixon, IL. The role includes helping customers pick parts, supporting management, processing transactions, and handling returns while maintaining accurate cash handling and store procedures.

bilingual candidates are encouraged, and there are opportunities for premium pay based on schedule, season, or work performed.

Qualifications

• Ability to quickly match alphanumeric sequences.
• Provide outstanding, friendly and professional customer service.
• Must multitask, handling customers on the phone and in-store at the same time.

Responsibilities

• Greet customers promptly and assist in selecting merchandise.
• Support store management and installers as needed.
• Process cash handling, returns, and credit transactions per policy.
• Answer store calls, lookup parts, and quote prices; promote Low-Price Guarantee.

Skills

Alphanumeric matching

Customer service

Multitasking

Job description

O'Reilly Auto Parts is seeking a Parts Specialist to provide high-level customer service to retail and installer customers in Dixon, IL. The role includes helping customers pick parts, supporting management, processing transactions, and handling returns while maintaining accurate cash handling and store procedures.

bilingual candidates are encouraged, and there are opportunities for premium pay based on schedule, season, or work performed.