Auto Parts Retail Shift Lead — Customer Experience

O'Reilly Automotive Stores; Auburn (ME); On-site; USD 21,000 - 27,000; Full time

Benefits offered by this job

401k

Paid time off

Medical, Dental, Vision Insurance

Wellbeing programs

Tuition assistance

Career growth

Job summary

O'Reilly Automotive Stores in Auburn, ME is seeking a Retail Service Specialist to lead the store team, supervise customer service, and support store operations. This role will also take on shift management in the absence of store leadership.

The position emphasizes delivering excellent service to retail and professional customers, timely order processing, and adherence to company policies. Bilingual candidates are encouraged to apply.

Qualifications

• Must have strong communication skills.
• Retail sales experience preferred in auto parts.
• Automotive systems knowledge is beneficial.
• Fluency in multiple languages is a plus.

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise customer service levels in the showroom and ensure adherence to service programs.
• Ensure calls are answered per policy and orders are processed promptly.
• Oversee buy online/ship to store, transfers, and add orders; notify customers on shipment arrivals.

Skills

Strong communication skills

Retail sales experience

Automotive systems knowledge

Fluency in multiple languages

Education

RSS Certification

ASE Certification

Job description

O'Reilly Automotive Stores in Auburn, ME is seeking a Retail Service Specialist to lead the store team, supervise customer service, and support store operations. This role will also take on shift management in the absence of store leadership.

The position emphasizes delivering excellent service to retail and professional customers, timely order processing, and adherence to company policies. Bilingual candidates are encouraged to apply.