Auto Parts Retail Service Lead (Bilingual)

O'Reilly Auto Enterprises, LLC; Peoria (AZ); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid Time Off

401k with Employer Contributions

Medical Insurance

Tuition Assistance

Career Growth

Job summary

O’Reilly Auto Parts is seeking a Retail Service Specialist to support store leadership in sales, customer service, store appearance, and operations. The role may involve shift management in absence of store leadership and encourages bilingual applicants.

Responsibilities include leading the team in delivering top-tier service, processing orders and transfers, handling returns and refunds, and ensuring all merchandise is invoiced before leaving the store.

Qualifications

• Strong communication skills.
• Ability to obtain RSS Certification.
• Retail sales experience, preferably in auto parts.
• Automotive systems and repair knowledge.
• ASE Certification.
• Fluency in multiple languages, Spanish preferred.

Responsibilities

• Lead store team in providing excellent customer service.
• Supervise the customer service levels on the retail showroom to include team member execution on customer service programs (Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc…).
• Ensure all buy online/ship to store, hub and store to store transfers, and DC add orders are processed in a timely manner and customers are contacted upon shipment arrivals as needed.
• Ensure special orders and outside purchases are handled efficiently and according to procedure, utilizing electronic outside purchase order ledger.
• Ensure retail customer returns and exchanges are processed in an efficient and friendly manner, refunds are issued accurately using the correct payment methods, and returned merchandise is processed or staged in the returns area correctly.
• Ensure that Zipline messages are communicated and Image Maker and merchandising tasks are delegated and completed as assigned.

Skills

Strong communication skills

RSS Certification

Retail sales experience

Automotive knowledge

ASE Certification

Spanish language

Job description

O’Reilly Auto Parts is seeking a Retail Service Specialist to support store leadership in sales, customer service, store appearance, and operations. The role may involve shift management in absence of store leadership and encourages bilingual applicants.

Responsibilities include leading the team in delivering top-tier service, processing orders and transfers, handling returns and refunds, and ensuring all merchandise is invoiced before leaving the store.