Auto Parts Retail Service Lead (Bilingual)

O'Reilly Automotive Stores, Inc.; Rayne (LA); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Competitive Wages

Paid Time Off

401k Plan

Medical Insurance

Dental Insurance

Vision Insurance

Flexible Spending Account

Wellbeing Programs

Tuition Assistance

Career Growth

Job summary

O'Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, service, store appearance, and daily operations. The role includes shift management in management absence and encourages bilingual candidates.

Responsibilities include leading a team in customer service excellence, handling store transfers and order processing, and ensuring secure, accurate payments and returns.

Qualifications

• Strong communication skills essential for leading a store team.
• Ability to obtain RSS Certification per store standards.
• Retail experience in auto parts is a plus.

Responsibilities

• Lead store team in delivering excellent customer service to retail and professional customers.
• Supervise customer service levels in the showroom and ensure adherence to service programs.
• Manage phone handling and timely processing of buy online/ship to store, transfers, and add orders.

Skills

Strong communication skills

RSS Certification

Job description

O'Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, service, store appearance, and daily operations. The role includes shift management in management absence and encourages bilingual candidates.

Responsibilities include leading a team in customer service excellence, handling store transfers and order processing, and ensuring secure, accurate payments and returns.