Auto Parts Install & Service Specialist

O'Reilly Automotive; Town of New Windsor (NY); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Competitive Wages

Paid Time Off

401k with Employer Contributions

Medical, Dental, Vision Insurance

Flexible Spending Account (FSA)

Education Assistance Programs

Job summary

O'Reilly Auto Parts is seeking an Installer Service Specialist to support professional customers at the store's installer counter and oversee the delivery team for timely orders.

This role requires a strong mechanics background, precise order handling, and coordination with sales staff to optimize service quality; bilingual candidates are encouraged to apply and a full benefits package is provided.

Qualifications

• Strong background in mechanics.
• Above average communication skills.
• Hands-on knowledge of automotive repairs.
• ASE Certification.
• Fluency in multiple languages (Spanish is highly desired).

Responsibilities

• Work with installers/professional customers to develop sales relationships.
• Quickly and accurately takes customer orders over the phone and online, invoice customer orders, direct efforts to accurately pick and stage parts for delivery, and route delivery specialists to ensure customers receive their orders in a consistent and timely manner.
• Ensure delivery vehicles are serviced and maintained according to company standards.
• Ensure that all vehicle inspections are completed on time, accurate and daily mileages are entered into the delivery fleet management devices.
• Works with Sales Specialists/Territory Sales Managers to provide superior service to professional customers.
• Verify all product/merchandise, including warranty parts and cores, are billed before customers leave the store.
• Ensures customers' new core and warranty returns are picked up and credited in a timely manner.
• Audit customer returns for warranty abuse and makes sure all returns are tagged/labeled correctly.
• Assist on front counter as needed and, on the retail counter as needed.
• Help with backroom duties, i.e., auto-load, returns, stock, etc., as needed.
• Assist with customer labor claims, making sure they are processed quickly and efficiently.
• All other duties as assigned.

Skills

Mechanics

Communication

Spanish (desirable)

Education

ASE Certification

Job description

O'Reilly Auto Parts is seeking an Installer Service Specialist to support professional customers at the store's installer counter and oversee the delivery team for timely orders.

This role requires a strong mechanics background, precise order handling, and coordination with sales staff to optimize service quality; bilingual candidates are encouraged to apply and a full benefits package is provided.