Auto Parts & Customer Solutions Specialist

NAPA Auto Parts; Hemet (CA); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Health Insurance: Comprehensive

401(k) with company match

Paid Time Off

Employee stock purchase plan

Tuition reimbursement

Wellness programs

Job summary

NAPA Auto Parts in Hemet, CA is seeking a Store Associate to serve as the primary contact for customers in the retail store, delivering a high-quality customer experience and providing automotive parts solutions.

You will utilize product knowledge to assist customers, operate POS and inventory tools, and support store operations in a fast-paced environment, with opportunities for growth within the organization.

Qualifications

• High School Diploma or GED is required.
• Valid Driver's License is required.
• Strong communication (verbal and written) and interpersonal skills.
• Customer-focused mindset with strong listening and problem-solving abilities.
• Willingness to learn automotive parts and technology systems.

Responsibilities

• Provide accurate automotive parts solutions to retail and wholesale customers.
• Deliver a consistently positive and engaging customer experience.
• Utilize product knowledge to assist customers and support team members.
• Operate POS, inventory/catalog tools, and communication devices.
• Maintain high energy and customer focus in a fast-paced retail environment.
• Support store operations including transactions, inquiries, and general workflow.
• Build relationships with customers to drive loyalty and repeat business.
• Utilize delivery management systems to coordinate and dispatch deliveries and support logistics and fulfillment operations.
• Perform housekeeping, cleaning, and organizational tasks to maintain a safe, professional store environment.
• Assist with inventory control activities, including receiving merchandise, stocking shelves, cycle counts, and maintaining inventory records.
• Contribute to store operations and team support tasks to optimize performance.

Skills

Strong communication (verbal and writt

Customer-focused mindset

Driver's license

Willingness to learn automotive parts

Education

High School Diploma or GED

Tools

Inventory/catalog systems

Job description

NAPA Auto Parts in Hemet, CA is seeking a Store Associate to serve as the primary contact for customers in the retail store, delivering a high-quality customer experience and providing automotive parts solutions.

You will utilize product knowledge to assist customers, operate POS and inventory tools, and support store operations in a fast-paced environment, with opportunities for growth within the organization.