Auto Parts Customer Experience Specialist

Empire Auto Parts, LLC; Charlotte (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Empire Auto Parts in Charlotte, NC, seeks a Customer Service Agent to serve collision repair shops in the region. You will answer inquiries, process orders, and handle returns, ensuring accurate, timely service.

Ideal candidates have automotive parts knowledge, CRM experience, and strong communication skills to maintain high customer satisfaction and support cross-department collaboration.

Qualifications

• High school diploma or equivalent.
• Experience in customer service, preferably in the automotive or collision repair industry.
• Strong understanding of automotive parts and their applications.
• Proficiency in CRM software and order management systems.
• Excellent communication and interpersonal skills.
• Technical aptitude with automotive parts and repair processes.

Responsibilities

• Product knowledge: Develop and maintain in-depth knowledge of auto collision parts and products, including features, benefits, and installation.
• Respond to customer questions regarding part compatibility, pricing, availability, and shipping, primarily over the phone.
• Process customer orders, returns, and exchanges with accuracy and efficiency.
• Handle customer complaints or issues, providing timely solutions or escalating to management when necessary.
• Stay informed about inventory levels and product updates to provide accurate information.
• Collaborate with warehouse, shipping, dispatch, and other departments to ensure seamless order fulfillment.
• Collect customer feedback and suggest improvements in products, services, or processes to management.

Skills

Customer service experience

Automotive parts knowledge

CRM software

Communication skills

Multitasking

Attention to detail

Problem solving

Negotiation

Adaptability

Education

High school diploma or equivalent

Tools

Order management systems

Job description

Empire Auto Parts in Charlotte, NC, seeks a Customer Service Agent to serve collision repair shops in the region. You will answer inquiries, process orders, and handle returns, ensuring accurate, timely service.

Ideal candidates have automotive parts knowledge, CRM experience, and strong communication skills to maintain high customer satisfaction and support cross-department collaboration.