Auto Parts Customer Care Specialist

Empire Auto Parts; Orlando (FL); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Paid Training

Paid Sick Days

Paid Holidays

Free Company Apparel

Employee Recognition

Job summary

Empire Auto Parts in Orlando is looking for a Customer Service Agent to maintain strong relationships with collision repair shops. The role involves responding to inquiries, processing orders, and resolving issues to ensure customer satisfaction.

The ideal candidate will have customer service experience, especially in the automotive field, and be proficient in CRM software. Benefits include paid training, paid sick days, and weekly pay among others.

Qualifications

• High school diploma or equivalent; automotive parts training is a plus.
• Experience in customer service, preferably in the automotive industry.
• Proficiency in CRM software and order processing.

Responsibilities

• Develop knowledge of auto collision parts and products.
• Respond to customer inquiries regarding parts and orders.
• Process customer orders, ensuring accuracy.

Skills

Customer service experience

Automotive parts knowledge

Bilingual: English and Spanish

Communication skills

Technical aptitude

Education

High school diploma or equivalent

Tools

CRM software

Order management systems

Job description

Empire Auto Parts in Orlando is looking for a Customer Service Agent to maintain strong relationships with collision repair shops. The role involves responding to inquiries, processing orders, and resolving issues to ensure customer satisfaction.

The ideal candidate will have customer service experience, especially in the automotive field, and be proficient in CRM software. Benefits include paid training, paid sick days, and weekly pay among others.