Auto Parts Counter Specialist – Fast-Paced Customer Service

Feyer Auto Group; Ahoskie (NC); On-site; USD 32,000 - 48,000; Full time

Job summary

Feyer Automotive is seeking a Parts Counterperson to support our team and deliver exceptional experiences to customers. The ideal candidate thrives in a fast-paced, professional workplace and will handle sales, pricing, and parts lookup with accuracy.

Responsibilities include processing sales, communicating with customers, reading parts catalogs, quoting prices, and ensuring correct parts per shop estimates. Join our team to contribute to excellent service and reliable parts availability.

Qualifications

• High School Diploma or equivalent; prior auto parts sales experience preferred.
• Eager to improve in a dynamic work environment.
• Able to read/interpret safety and maintenance documents.
• Able to calculate discounts, taxes and parts pricing.

Responsibilities

• Oversee the parts sales process from start to finish.
• Communicate with staff and customers in a friendly and professional manner.
• Converse effectively/efficiently regarding customer parts status.
• Read and understand the parts catalog when looking up and speaking to specific parts.
• Answer phone calls, provide price quotes and other information to customers.
• Review body shop estimates to verify parts ordered are correct and all pricing is in line with the estimate.
• Provide high-level service to both internal and external customers.
• Pull/fill orders from stock and maintain weekly bin checks to ensure stock accuracy.
• Notify parts manager of out-of-stock parts or shop materials needing attention.
• Locate out-of-stock parts from outside source and submit emergency order if necessary.
• Make sure all internal requests for parts are billed on service repair order.
• Receive payment from retail customers or obtain credit authorization.

Skills

Auto parts sales experience

Interpersonal skills

Time management

Mathematical calculation

Maintenance document literacy

Driver's license

Education

High School Diploma or equivalent

Job description

Feyer Automotive is seeking a Parts Counterperson to support our team and deliver exceptional experiences to customers. The ideal candidate thrives in a fast-paced, professional workplace and will handle sales, pricing, and parts lookup with accuracy.

Responsibilities include processing sales, communicating with customers, reading parts catalogs, quoting prices, and ensuring correct parts per shop estimates. Join our team to contribute to excellent service and reliable parts availability.