Auto Parts Counter Specialist – Customer-Focused Sales

PYP; Maryland; Hybrid; USD 19,000 - 28,000; Full time

Benefits offered by this job

Steady full-time work

Competitive hourly pay

Consistent schedule

Long-term growth opportunities

Fast hiring process

Job summary

Pick Your Part in Kentucky is seeking a hands-on Customer Service and Sales Associate to support walk-in customers with parts lookup and purchasing. You will manage the front counter, operate POS systems, and help maintain the yard and displays for efficient service.

The role emphasizes accuracy, teamwork, and a proactive approach to customer satisfaction in a fast-paced, automotive parts environment.

Qualifications

• Strong customer service background is required.
• Effective communication with customers and teammates is essential.
• High School diploma or GED; college coursework is a plus.

Responsibilities

• In-Person Sales: assist walk-in retail and wholesale customers with high-quality service.
• Parts Identification: use inventory software to locate exact matches for vehicles on-site.
• Sales: manage front counter and process cash/credit transactions via POS systems.
• Yard Coordination: coordinate with parts pullers to retrieve requested parts.
• Merchandising & Displays: set up and maintain displays to drive impulse sales.
• Core & Returns Management: inspect returned parts and process credits/warranty claims.
• Performs other duties as assigned.

Skills

Customer service

Communication

Time management

Teamwork

Attention to detail

Problem solving

Flexibility

Education

High School diploma or GED

College coursework desirable

Tools

POS systems

Inventory software

Job description

Description

At Pick Your Part, we hire hardworking people who enjoy hands-on work and helping others. As a leader in used auto parts, our team keeps customers on the road—with opportunities to learn, grow, and build a career.

Responsible for providing a superior customer service experience to all walk-in customers.

1. In-Person Sales: Provide immediate, high-quality service to all walk-in retail and wholesale customers.
2. Parts Identification: Use inventory software to help customers find exact matches for their vehicles with the vehicles on-site.
3. Sales: Actively manage the front counter area, processing cash and credit transactions using POS systems.
4. Yard Coordination: Communicate directly with parts pullers to retrieve parts for customers that want the company to pull their parts for them
5. Merchandising & Displays: Set up and maintain physical displays of popular parts (e.g., batteries, fluids, tools) to drive impulse sales.
6. Core & Returns Management: Inspect physical parts returned by walk-in customers to verify condition and process credits or warranty claims
7. Assumes other duties as assigned

Requirements

Basic Qualifications

Education & Experience:

• To perform this job this job successfully, an individual must have a strong customer service background.
• Must be able to communicate effectively.
• High School or G.E.D. Equivalent preferred. College coursework desired.
• Prior automotive experience and knowledge of automotive parts preferred.
• Two to three years of prior customer service relations preferred.

Knowledge/Skills/Abilities:

• Ability to establish priorities and demonstrate effective time-management skills.
• Must be able to work in a team oriented environment.
• Must be attentive to detail and ensure accuracy in work assignments.
• Must be able to communicate effectively with others.
• Must have strong problem-solving skills.
• Must have the flexibility to work variable schedules, including weekends.

Essential Physical Demands/Work Environment:

• Office environment, requires walking, standing, or sitting for several hours at time.
• Perform repetitive motion tasks on computer.

Why Apply:

• Steady, full-time work
• Competitive hourly pay
• Consistent schedule
• Opportunity for long-term growth
• Fast hiring process

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