Auto Parts Counter Specialist — Customer Care Pro

NAPA Auto Parts; Danville (VA); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

Health benefits

401K

Training & development

Job summary

NAPA Auto Parts in Danville, VA seeks an energetic team member to help customers find auto parts and solutions at the counter or over the phone. You will use catalog systems and your parts knowledge to assist both retail and wholesale customers, delivering outstanding service in a fast-paced store.

Excellent communication and a genuine passion for automotive parts are essential. If you enjoy helping customers and learning all things auto parts, this role is a great fit with opportunities for

Qualifications

• Previous experience in a parts store or automotive industry, or willingness to learn auto parts.
• Passion for delivering customer care and helping customers.

Responsibilities

• Assist retail and wholesale customers in person or over the phone with auto parts questions and recommendations.
• Provide accurate parts answers and solutions using catalog systems and knowledge.
• Engage with customers to deliver outstanding service and a positive store experience.

Skills

Customer service

Excellent communication

Empathy

Thrives in busy environment

Education

High School Diploma or GED

Tools

Catalog systems

Cash register

Job description

NAPA Auto Parts in Danville, VA seeks an energetic team member to help customers find auto parts and solutions at the counter or over the phone. You will use catalog systems and your parts knowledge to assist both retail and wholesale customers, delivering outstanding service in a fast-paced store.

Excellent communication and a genuine passion for automotive parts are essential. If you enjoy helping customers and learning all things auto parts, this role is a great fit with opportunities for