Auto Parts Counter Associate — Inside Sales & Growth

The Parts Authority; Kelso (WA); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Medical Coverage

Pharmacy Coverage

Dental Coverage

Vision Coverage

Basic Life and AD&D

Short Term Disability Coverage

Voluntary Short Term Disability

Voluntary Long Term Disability

Flexible Spending Account

Commuter Expense Reimbursement Account

Health Savings Account

Health Reimbursement Account

Accident Insurance

Critical Illness Insurance

Hospital Indemnity Insurance

ID Theft Insurance

Legal Plan Insurance

Pet Insurance

Employee Assistance Program (EAP)

Paid Holidays, Sick and Vacation

Profit Sharing/401 (k) Plan

Employee Discounts on Merchandise

Job summary

Parts Authority is hiring a Counter Associate to drive inside sales, build relationships, and quote auto parts to customers. You will engage with installers, fleets, municipalities, and dealerships to fulfill orders and promote specials.

The role emphasizes customer service, accuracy in parts quoting, and teamwork with store staff to achieve sales targets and maintain safety standards.

Qualifications

• `Experience in retail counter sales in a highly competitive market; prior success selling retail auto parts particularly in aftermarket industry preferred,`
• `Exceptional phone skills: positive, enthusiastic and attentive tone to help the customer feel comfortable during the conversation, clear enunciation, exceptional listening skills….leave the Customer Satisfied.`
• `Excellent negotiation, interpersonal and communication skills (both written and verbal)`
• `Knowledgeable and Passionate about exceptional customer service and exceeding sales goals`
• `Ability to build and maintain lasting business relationships`
• `General automotive knowledge preferred`
• `Results focused, producer, closer, committed to growth`
• `Experience with POS system a plus`
• `Proficient in MS Office applications, specifically MS Word and Excel preferred`
• `Time management and organizational skills`
• `Multi-lingual: Spanish and/ or Chinese (Mandarin or Cantonese) a plus`
• `Ability to act and operate independently to accomplish objectives`
• `Outgoing and assertive personality to take initiative, be pro-active, and have a positive attitude`

Responsibilities

• Build and maintain productive, long lasting relationships with existing customers
• Get the Sale! - close sales to achieve goals
• Work with customers in a professional, courteous manner
• Become familiar with customers and their needs
• Locate parts that are difficult to find and negotiate with vendors to ensure the best deal
• Accurately quote parts to customers
• Follow up with customers who have not ordered recently and ensure that customers have purchased quoted parts
• Track lost sales
• Promote company specials
• Assist another counterman when necessary
• Foster and qualify new sales opportunities with new and existing customers
• Fulfill customer orders from installers, fleets, municipalities and car dealerships to sell auto parts, tools, shop equipment and programs.
• Perform other duties as assigned.
• Maintain and promote workplace safety
• Securing and transferring cash or other assets.

Skills

Retail sales

Phone skills

Negotiation

Interpersonal communication

Customer service

Relationship building

Time management

Independent work

Outgoing personality

Multilingual (Spanish / Chinese)

Tools

POS system

MS Word

MS Excel

Job description

Parts Authority is hiring a Counter Associate to drive inside sales, build relationships, and quote auto parts to customers. You will engage with installers, fleets, municipalities, and dealerships to fulfill orders and promote specials.

The role emphasizes customer service, accuracy in parts quoting, and teamwork with store staff to achieve sales targets and maintain safety standards.