Auto Parts Concierge: Customer Experience Specialist

NAPA; Richmond (VA); On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

Health Insurance

401(k) with company match

Paid Time Off

Employee stock purchase plan

Tuition reimbursement

Wellness programs

Job summary

NAPA Richmond is seeking a customer-focused parts specialist to assist retail and wholesale customers with accurate automotive parts solutions and friendly service. You will use POS and catalog tools, manage orders, and support our fast-paced store operations in a collaborative team environment.

Ideal candidates have a high school diploma, a valid driver's license, and a willingness to learn automotive parts and systems.

Qualifications

• High School Diploma or GED.
• Valid Driver’s License.
• Strong communication and interpersonal skills.
• Customer-focused mindset with strong listening and problem-solving abilities.
• Willingness to learn automotive parts and technology systems.

Responsibilities

• Provide accurate automotive parts solutions to retail and wholesale customers.
• Deliver a consistently positive and engaging customer experience.
• Utilize product knowledge to assist customers and support team members.
• Operate systems including POS, inventory/catalog tools, and communication devices.
• Maintain high energy and customer focus in a fast-paced retail environment.
• Support store operations including transactions, inquiries, and general workflow.
• Build relationships with customers to drive loyalty and repeat business.
• Utilize delivery management systems to coordinate and dispatch deliveries, pull and prepare orders for customers and drivers, and support efficient logistics and fulfillment operations.
• Perform general housekeeping, cleaning, and organizational tasks to maintain a safe, professional, and welcoming store environment.
• Assist with inventory control activities, including receiving merchandise, stocking shelves, conducting cycle counts, and helping maintain accurate inventory records.
• Contribute to various store operations and team support tasks as needed to optimize store performance, merchandising, and overall efficiency.
• Support continuous improvement initiatives related to store processes and operational standards.

Skills

Strong communication

Interpersonal skills

Customer-focused mindset

Problem-solving abilities

Willingness to learn automotive parts

Ability to work in fast-paced retail

Education

High School Diploma or GED

Tools

POS systems

Inventory/cataloging systems

Delivery management systems

Job description

NAPA Richmond is seeking a customer-focused parts specialist to assist retail and wholesale customers with accurate automotive parts solutions and friendly service. You will use POS and catalog tools, manage orders, and support our fast-paced store operations in a collaborative team environment.

Ideal candidates have a high school diploma, a valid driver's license, and a willingness to learn automotive parts and systems.