Auto Loan Collections Specialist — Growth & Bonuses (Onsite)

PFS - Professional Financial Services; Augusta (GA); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Profit sharing

401(k) with company matching

Paid sick time

Paid holidays

Paid vacation time

Monthly bonus potential

Job summary

Professional Financial Services in Augusta, GA is seeking an Auto Loan Collections Specialist to manage delinquent auto-loan accounts and work with customers to find resolutions that protect both the customer relationship and the company’s interests.

This full-time, onsite role requires at least 2 years of collections experience, strong communication skills, and the ability to handle high-volume work with discretion.

Qualifications

• 2+ years of collections experience required.
• Experience in auto-finance or consumer lending preferred.
• Strong verbal and written communication skills.
• Excellent negotiation and conflict-resolution abilities.
• Ability to manage a high-volume queue with accuracy and attention to detail.
• Strong organization and ability to handle multiple priorities.
• Discretion handling confidential financial information.

Responsibilities

• Manage delinquent auto-loan accounts through all stages of delinquency.
• Make high-volume inbound and outbound contacts to understand delinquency causes and resolve them.
• Negotiate payment arrangements and monitor promises to pay.
• Document customer interactions, changes, and repossession recommendations.
• Use account research methods to locate customers and update contact information.
• Provide information for insurance claims and support branch operations.
• Offer occasional local customer visits when needed to prevent repossession.
• Support the Remarketing Department with required documentation.
• Deliver courteous, professional service to customers, dealers, and internal partners.

Skills

Collections experience

Verbal and written communication

Negotiation

Problem-solving

Organizational skills

Discretion with sensitive information

Customer service

Education

High school diploma or equivalent

Job description

Professional Financial Services in Augusta, GA is seeking an Auto Loan Collections Specialist to manage delinquent auto-loan accounts and work with customers to find resolutions that protect both the customer relationship and the company’s interests.

This full-time, onsite role requires at least 2 years of collections experience, strong communication skills, and the ability to handle high-volume work with discretion.