Auto Insurance Support Specialist — Evenings & Weekends

Government Employees Insurance Company; Tucson (AZ); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Health and wellness benefits

13 paid holidays annually

401(k) with up to 6% match

GEICO Strive tuition assistance (up to

Job summary

GEICO is hiring an Auto Customer Service Representative in Tucson, AZ. You will guide policyholders through coverage needs, handle inquiries, and update policies, delivering world-class service.

Starting pay ranges from $19.06 to $23.82 per hour, with annual earnings of about $38,405–$47,997. Evening and weekend differentials apply, plus comprehensive benefits and growth opportunities.

Qualifications

• Minimum of 1 year of customer-facing experience.
• Experience in high-volume call centers with KPIs.
• Active Personal Lines or Property & Casualty license preferred (training and exam fees provided).
• College degree preferred.

Responsibilities

• Customer Interaction: Manage incoming calls, messages, billing questions, and policy updates, while offering recommendations.
• Problem Resolution: Resolve customer concerns, ensuring a positive experience.
• Product Knowledge: Stay informed about GEICO's products and identify cross-selling opportunities to assist customers.
• Meaningful Impact: Enhance customer satisfaction through meaningful interactions.

Skills

Customer service

Call center

Interpersonal skills

Multitasking

Adaptability

Education

High School Diploma or GED

Job description

GEICO is hiring an Auto Customer Service Representative in Tucson, AZ. You will guide policyholders through coverage needs, handle inquiries, and update policies, delivering world-class service.

Starting pay ranges from $19.06 to $23.82 per hour, with annual earnings of about $38,405–$47,997. Evening and weekend differentials apply, plus comprehensive benefits and growth opportunities.