Roadside Assistance Dispatcher — Evenings & Weekends

Government Employees Insurance Company; United States; On-site; USD 31,000 - 42,000; Full time

Benefits offered by this job

Health benefits starting Day 1

Paid time off & holidays

401(k) with up to 6% match

Tuition assistance (GEICO Strive)

Professional development & eLearning

Job summary

GEICO seeks a Roadside Service Dispatcher in Tucson, AZ to reassure customers and guide policyholders through coverage steps to get back on the road. You’ll handle incoming calls for glass claims, locksmith services, and tow requests while delivering excellent service and problem resolution.

The role requires a high school diploma or GED and offers in-office training with benefits and growth opportunities within a large insurer. Evening and weekend availability is expected.

Qualifications

• High School Diploma or GED required; college degree preferred.
• Customer-facing experience preferred.
• Strong customer service, interpersonal, problem-solving, and empathy skills.
• Available to work evenings, weekends, and holidays.

Responsibilities

• Customer Interaction: Manage incoming calls and support glass claims, locksmith services, and tow truck requests.
• Problem Resolution: Resolve customer concerns ensuring a positive experience.
• Meaningful Impact: Drive customer satisfaction through meaningful interactions.

Skills

Customer service

Call center experience

Multitasking

Interpersonal skills

Problem solving

Education

High School Diploma or GED

Job description

GEICO seeks a Roadside Service Dispatcher in Tucson, AZ to reassure customers and guide policyholders through coverage steps to get back on the road. You’ll handle incoming calls for glass claims, locksmith services, and tow requests while delivering excellent service and problem resolution.

The role requires a high school diploma or GED and offers in-office training with benefits and growth opportunities within a large insurer. Evening and weekend availability is expected.