Auto Insurance CSR - Paid Licensing & Growth

Geico; Virginia Beach (VA); On-site; USD 57,322,000 - 71,646,000; Full time

Benefits offered by this job

Health benefits starting Day 1

Job summary

GEICO in Virginia Beach seeks an Auto Customer Service Representative to guide policyholders through coverage needs, address billing questions, and deliver world-class service. Ideal candidates have at least 1 year of customer-facing experience, a high school diploma or GED, and may hold a Personal Lines or Property & Casualty license.

The role offers evening and weekend shifts, on-site training, and opportunities for licensing and growth.

Qualifications

• Minimum of 1 year of customer-facing experience.
• Active Personal Lines or Property & Casualty license preferred (training and exam fees provided).
• High School Diploma or GED required; College degree preferred.

Responsibilities

• Manage incoming calls, messages, and billing questions; provide recommendations.
• Resolve customer concerns to ensure a positive experience.
• Stay informed about GEICO products and cross-sell opportunities.

Skills

Customer service

Interpersonal skills

Problem solving

Empathy

Multitasking

Attention to detail

Education

High School Diploma or GED

College degree preferred

Job description

GEICO in Virginia Beach seeks an Auto Customer Service Representative to guide policyholders through coverage needs, address billing questions, and deliver world-class service. Ideal candidates have at least 1 year of customer-facing experience, a high school diploma or GED, and may hold a Personal Lines or Property & Casualty license.

The role offers evening and weekend shifts, on-site training, and opportunities for licensing and growth.